Case Manager
- Free Medical, Dental & Vision
- 13 Paid Holidays + PTO
- 403 (B) retirement match
- Life Insurance, EAP
- Tuition Reimbursement
- SEIU Union
- Flexible Spending Account
- Continued workforce development & training
- Succession plans & growth within
- Bachelor’s Degree in Social Work, Public Health, Health Administration, Human Services, or a related field.
- Minimum 2 years of experience in case management, care coordination, or maternal child health services.
- Demonstrated 3+ years of experience in medical billing and claims management within healthcare or public health settings
- Skilled in data entry, EHR systems, and reporting software such as Microsoft Office, Excel, and client databases.
- Strong interpersonal, communication, and organizational skills.
- Understanding of Black maternal health disparities and commitment to racial and birth equity.
- Certified Doula, Community Health Worker, or Lactation Counselor.
- Experience working in nonprofit, community based, or public health settings.
- Bilingual preferred, especially Spanish or African languages.
- Familiarity with San Bernardino and Los Angeles County resources
- Conduct comprehensive client intakes, needs assessments, and develop individualized care plans.
- Provide ongoing case management, follow up, and support throughout the prenatal and postpartum periods.
- Connect clients to prenatal and postnatal care, housing, food, WIC, mental health, and other community resources.
- Conduct home visits and virtual check ins to ensure client success and retention.
- Advocate for clients to reduce barriers to care and improve outcomes.
- Perform full cycle medical billing for maternal and infant health services including Medi Cal and other insurers, such as claim submission, tracking, and reconciliation.
- Ensure accuracy of billing codes, service documentation, and compliance with payer and program requirements.
- Maintain accurate, timely, and confidential documentation in client records per HIPAA and agency standards.
- Assist with grant reporting, audits, and administrative duties related to program compliance.
- Support the Program Director with data tracking and monthly billing summaries Group Education and Facilitation.
- Plan and lead culturally affirming group sessions on topics such as prenatal care, breastfeeding, parenting, mental health, and postpartum wellness.
- Foster a safe, inclusive, and supportive space for participants to learn and connect.
- Collaborate with doulas, lactation counselors, and health educators to enhance program offerings.
- Accurately collect and enter client data including demographics, service utilization, and outcomes.
- Support evaluation activities, quality improvement efforts, and data validation audits
- Contribute to program performance reports and continuous improvement initiatives
- Represent the program at outreach events, community meetings, and collaborative partnerships.
- Recruit and enroll new participants through referrals and community relationships.
- Participate in staff meetings, trainings, and events that promote Black maternal and infant health.
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