eCommerce Product Manager - End to End Customer Experience (Mountain View)

ECommerce Product Manager – End To End Customer Experience

** W2 contract, 6 months min, expected to extend multi-year ** Onsite out of Mountain View, CA ** Target W2 $58-68/hr**

Responsibilities

• Responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met
• This person will drive customer connection and drive sales conversion activities using customer service chat bots/ agents
• Internalize and deeply understand mission and strategies, as well as the mission and objectives of the eCommerce team
• Author user stories, acceptance criteria and execute a portion of the testing on projects.
• Develop and implement a company-wide go-to-market plan, working with cross-functional internal teams as well as external partners to execute.
• Ensure product quality expectations are defined and known across the team.
• Be data centric to make informed product direction, whether in the form of competitive intel, A/B Testing, customer behavior, customer contact ticket analysis or other business metrics. Solicit and embrace critical feedback
• Will work closely with customer service, engineering, UX designers, Marketing and Site Merchandising team
• Monitor and measure launched products and feed learnings back into product development process
• Clearly communicate product plans, benefits and results, as appropriate, to both internal stakeholders and external stakeholders

Top Must Haves:

• eCommerce website product management specially in the area of customer experience journey management from home page to product marketing pages, product listing pages, cart and checkout.
• Insights into visitor behavior and trend, chat bot interactions, shopping app experience.
• Experience in in requirement gathering, converting those into actionable stories and acceptance criteria, and manage requests to completion working closely with engineering (Dev/QA), UX designers, business stakeholders and external partners (third party services consumed)
• Good verbal, written communication skills and executive presentation skills
• Familiarity with tools like Confluence, Jira, A/B testing techniques will be required on this role

QUALIFICATIONS

• Bachelor's degree in a related field required. MBA or other related advanced degree preferred.
• 5-7 years’ experience in relevant field required. Minimum 2-3 years of Product Management.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of software engineering, production processes, quality control, costs and other techniques for maximizing the effective product delivery.
• Knowledge of business and management principles involved in strategic planning, roadmap prioritization, resource allocation, and production methods.
• Experience delivering highly successful and innovative consumer Internet products with your fingerprints all over them which you’re extremely proud of what you’ve accomplished.
• Stellar design instincts and product taste
• A high bar across the board - from your own contributions to the people you work with to the products you work on
• Finger-tipsiness with data: you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions without getting stuck in analysis paralysis
• A never-ending desire to learn and grow