Associate Technical Account Manager

About the Role:

Are you passionate about learning new
technology and building strong client relationships? Join a mission-driven
team committed to strengthening communities through impactful work in the
affordable housing sector.

As an Associate Technical Account Manager
(ATAM), you’ll guide clients using Yardi’s software solutions to
support their financial, operational, compliance, and resident service needs.
Working as part of a collaborative team, you’ll partner with clients
and internal departments to deliver high-quality, solution-focused
support.

In this role, you’ll combine your technical
aptitude and communication skills to assist clients through software
setup, troubleshooting, and day-to-day use. Whether it's answering a
quick question or resolving a challenge, you'll help clients
have a smooth, successful experience with our software.

This is a chance to use your technical aptitude and
client-focused mindset to make a meaningful difference – helping organizations
provide essential housing to those who need it most.

*** This position requires flexibility for travel
during the second week of employment for training purposes. Training may be
conducted locally or at an alternate location based on business needs.
Candidates should be prepared and available to travel as required during this
time. ***

What You’ll Do:

• Provide technical software support, set-up, and
  implementation guidance to clients across a suite of products,
  delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively
  troubleshoot application issues, overcome challenges, and deliver effective
  solutions.
• Apply your communication strengths to earn client trust
  through responsive support and clear guidance from set-up through ongoing
  success.
• Champion client success by sharing relevant product
  features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escalate and
  resolve challenges, helping deliver innovative solutions that make a real
  impact on our clients.
• Enjoy a continuous journey of learning as you master our
  products and industry trends to drive client success.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or
  Computer/Engineering Sciences; or an equivalent combination of education and
  experience.
• Comfortable providing live support via phone and email,
  confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused
  mindset.
• Detail-oriented and process-driven, with a focus on accuracy
  and efficiency.
• Adaptable and flexible; you thrive in fast-paced,
  ever-changing environments.
• Skilled at building strong relationships and earning
  trust with clients.
• Driven to exceed expectations and deliver exceptional
  customer service.
• A quick learner who embraces new tools, technologies, and
  concepts.
• Naturally organized and able to prioritize tasks with
  clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate
  software, particularly Yardi.
• Hands-on experience with technical support and application
  troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We’ve created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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