STAFF SERVICES ANALYST

Job Description and Duties

This is an exciting opportunity to join our team at the California Department of Veterans Affairs (CalVet). We advocate with purpose and passion every day for our state’s veterans and their families and connect them to their earned benefits. We offer a range of services, from our network of award-winning veterans' homes to our innovative home loans program. Additionally, we provide special statewide benefits and veteran outreach services.

CalVet provides our staff with a wide range of fulfilling and enriching growth opportunities in skilled trades, healthcare, administrative and professional fields, and beyond. We actively cultivate an inclusive atmosphere that embraces individuals from diverse backgrounds, cultures, and life journeys, empowering them to excel and flourish. We enthusiastically welcome your distinctive contributions to our organization and the meaningful work we undertake.

This position is located in the Home Loan Customer Service Unit of the Home Loans Division and is responsible for Serving as a primary member of a dedicated call center team tasked with answering the Home Loan Customer Service line and responding to all customer questions, complaints, requests for information, requests for action, and related communication.

Apply today to join our team! Visit our website at to learn more about us.

We especially encourage veterans to apply utilizing CalVet’s Veterans Hiring Preference (please refer to the Special Requirements section below) and the state’s Veterans Preference program .

Please note: You will need to take and pass an examination for Staff Service Analyst to establish list eligibility prior to job offer. Please visit for more information. Veterans are encouraged to utilize the state’s Veterans Preference Program.

You will find additional information about the job in the .

Special Requirements

Veterans may qualify for a CalVet Veterans Hiring Preference. Military service must be included in the Employment History section of the Employment Applications (STD. 678). The application package must include documentation of discharge, appropriate to the branch of service. The documentation must reflect a discharge/release under conditions other than dishonorable. If the candidate fails to include this information then the CalVet

Veterans Hiring Preference shall not be granted in the recruitment.

Benefits

The website below is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. Please review this information prior to accepting employment.

The benefits of working for Veterans Affairs include easy light rail access and a beautiful short walk to the State Capitol. Additionally, numerous restaurants and coffee shops are loccated in the downtown area centralized around CalVet.

Statement of Qualification

A Statement of Qualifications (SOQ) is required. Please note that resumes, cover letters, and/or any other documents do not take the place of the SOQ. Applicants who fail to submit a complete SOQ as instructed and/or fail to submit all of the required documents may be eliminated from the selection process.

The SOQ serves as documentation of your ability to present information clearly and concisely in writing. In your SOQ, describe your experience, knowledge, and competencies as they relate to each of the items listed below. The items must be addressed and numbered in the same order as listed; do not consolidate responses. The SOQ must be no more than 2 pages, typed, using 12- point Arial font on standard letter-sized paper with one (1)-inch margins.

1. Describe your knowledge, educational background, skills, and experience related to the duties pertaining to this position. Give specific examples of previous roles and responsibilities that have prepared you for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications is required. Please see the “Statement of

  Qualifications” section for more information.