Technical Service Engineer (Mountain View)

Our client, an automotive software company, is looking for someone to join their team as a Technical Service Engineer. This role is onsite in Mountain View, CA.

*This is an ongoing W2 contract with benefits offered*

This role serves as a senior escalation point for complex technical issues and plays a key part in end-user support, office network reliability, and IT asset lifecycle management.

What You Will Be Doing

Help Desk & End-User Services

• Lead daily Help Desk operations and support escalations
• Manage onboarding/offboarding, access provisioning, and compliance tasks
• Monitor SLAs, KPIs, and service performance metrics
• Maintain documentation, SOPs, and knowledge base resources
• Mentor junior administrators and support continuous process improvement
• Support Windows, macOS, iOS, and Ubuntu environments
• Manage digital workplace tools and collaboration platform efficiency
• Participate in incident, change, and problem management activities

Network & Infrastructure Support

• Provide second-line support for network and end-user connectivity issues
• Assist with infrastructure upgrades, deployments, and migrations
• Support implementation of network and AV hardware
• Help maintain DNS, DHCP, VPN, wireless, and firewall environments
• Contribute to security, audit, and compliance initiatives

IT Asset Lifecycle Management

• Maintain hardware and software inventory accuracy
• Track assets from procurement through retirement
• Monitor licensing compliance and usage trends
• Support hardware/software purchasing decisions
• Generate reporting for internal governance and audits

Required Qualifications

• 6+ years of IT support / Help Desk experience
• 2+ years in a senior or escalation support role
• Strong troubleshooting experience across Windows, macOS, iOS, Ubuntu
• Experience with ticketing systems (e.g., Jira Service Management)
• Working knowledge of switches, firewalls, DNS, DHCP, VPN, and wireless technologies
• Experience with asset lifecycle and ITSM processes (e.g., ITIL)

Preferred Qualifications

Experience with identity platforms such as:

• Microsoft Entra ID (Azure AD)
• SailPoint
• Zscaler

Certifications such as:

• CompTIA A+, Network+, Security+
• Microsoft Modern Desktop Administrator
• Apple Certified Support Professional (ACSP)
• CCNA
• ITIL Foundation