Functional Operations Manager

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Functional Operations Manager - Workflow Governance

This role is responsible for leading content conform and asset rejection operations at a major production site, with accountability for daily performance, workflow governance, and team leadership. The position owns operational outcomes for a multi-function content workflow, ensures consistent delivery and quality standards, and acts as a key cross-functional representative for conform operations. The role also partners with a secondary global site to support planning, readiness, and workload alignment.

The Basics

Duration: 6 months

Hours: Full-time, approximately 40 hours per week

Location: Burbank, CA

Top Three Required Qualifications

• 7+ years of experience in operations, content workflows, or workflow governance, including at least 3 years managing people-leader teams
• Deep expertise in content conform processes, asset rejection management, and vendor-facing workflows
• Proven ability to lead complex, multi-functional operations with cross-regional dependencies

Other Qualifications

• Experience supporting global or offshore operations, strong operational analytics skills, ability to influence cross-functional partners without direct authority, and demonstrated success driving continuous improvement in high-volume environments.

Key Responsibilities

• Lead and manage conform and rejections teams, overseeing daily operations, performance standards, and team engagement
• Own site-level operational results including throughput, accuracy, rejection rates, and staffing recommendations
• Translate organizational objectives into actionable work plans, schedules, and workflow priorities
• Apply subject-matter expertise to improve conform execution, rejection handling, vendor interactions, and workflow design
• Support global partner sites by contributing to work assignment definitions, volume planning, and workflow readiness
• Represent the conform function in cross-functional forums to align priorities and improve end-to-end workflow effectiveness
• Make informed operational decisions while contributing to broader team and functional strategy

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Email Your Resume In Word To

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Donna Ruch - Senior Recruiter, National Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 04/08/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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