Workplace Experience Coordinator

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REQUIREMENT DETAILS

Job Title: Front Office & Workplace Coordinator Location: San Diego, CA Pay Rate: $29/hr on W2 Hours/Work Schedule: 8-4:30pm Duration: Through May 31st

• Years of Experience needed: 1+ Year of related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles)
• Level of Education: HS Diploma
• Systems/Software proficiencies: MS Office
• Required Skill: Strong Customer Facing Skills, Personable, Strong Communication
• Pre-Screening Questions:
• Will you please describe your background in customer service?
• How would you handle a difficult situation (such as a frustrated or dissatisfied customer)?
• How do you go about prioritizing?

Summary: As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Job Type: Contract

Pay: $29.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Ability to Commute:

• San Diego, CA 92108 (Required)

Work Location: In person