Customer Service & AR Order Processor
This temporary role covers a leave of absence for approximately 4 months, with the possibility of becoming temp-to-hire for the right candidate. The position is responsible for managing the full order and accounts receivable process; from order entry and invoicing to payment posting, reconciliation, and customer communications. Key Responsibilities:
- Process customer orders from entry through invoicing, including applying proper pricing, coding, and discounts.
- Generate, distribute, and verify invoices; confirm inclusion of tracking information and sales data.
- Enter and set up new customers in Acumatica ERP or internal databases; maintain accurate customer profiles.
- Receive and post payments (checks, credit cards, electronic transfers), apply payments to correct accounts, and file records as needed.
- Regularly reconcile AR ledgers to confirm balances and resolve discrepancies.
- Monitor overdue accounts, follow up with clients, and actively facilitate timely payment and collections.
- Respond to customer inquiries about orders, invoices, account status, and payment history; assist with warranty and service concerns.
- Support internal departments (Sales, Warehouse) by coordinating shipping requirements, holds, and delays, plus assisting with sales data or order habit tracking.
- Generate and review AR aging and account reports; help with audit reviews and month-end closing to ensure complete records.
- Maintain organized and compliant records for all AR and order transactions.
- Conduct regular check-ins with key customers to ensure satisfaction and support marketing or product display needs.
- Minimum 2 years' experience in accounts receivable, customer service, or order processing roles.
- Experience with Acumatica ERP or similar accounting/order management platforms preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Strong attention to detail, accuracy, and organization.
- Excellent communication, relationship-building, and problem-solving skills.
- Ability to multitask and work independently in a fast-paced, collaborative environment.
- Expected duration: approximately 4 months, covering a leave of absence; temp-to-hire potential.
- Pay range: $22 to $25 per hour, based on experience and qualifications.
- Schedule: Monday to Friday, 7:30am - 4:00pm
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