Sr Customer Assistance Representative Truckee

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

This posting is for our Truckee office and has a starting pay of $21.00 per hour. This is a full time position. The hours of operation are 8am-5:30pm Monday thru Friday and Saturdays from 9am until Noon.

Responsibilities

• Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors

• Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions vehicle features and other services

• May sell optional protection products upgrades fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• Must have at least 2 year prior customer service retail or administrative support experience

• Must be authorized to work in the United States and not require work sponsorship now or in the future.

• Must be available to work on Saturdays
• Must have not interviewed with any Enterprise Mobility brands in the last 12 months

We will consider qualified applicants with criminal histories as required by and consistent with applicable law.

Required Experience:

Senior IC