IT Support Analyst
- Deliver regular financial and operational reports on property tax management systems, providing key insights for business stakeholders.
- Analyze and interpret data from IT systems to generate actionable reports that align with business goals and objectives.
- Assist in the creation and management of custom dashboards and performance metrics to help executives track system efficiency and performance.
- Assist with budgeting and cost optimization strategies for IT infrastructure and software tools.
- Provide financial and system-related insights that help streamline the company's IT operational expenses related to property tax management platforms.
- Support financial audits by ensuring that all systems and data are accurately reflected in financial reports and comply with internal controls.
- Support leadership with the planning and execution of IT-driven projects, ensuring all technological solutions align with business goals and enhance overall operational efficiency.
- Maintain detailed documentation of IT processes, workflows, and system configurations, ensuring clarity and ease of reference for both internal teams and executives.
- Organize and facilitate communications between IT, finance, and other business departments to ensure smooth project execution and resolution of cross-departmental issues.
- Ensure the company’s IT systems comply with relevant security protocols, industry standards, and financial regulations.
- Assist with cybersecurity efforts to safeguard sensitive financial and property tax data.
- Participate in regular system audits and ensure all financial data is secure and compliant with internal policies.
- Assist in the planning and execution of cross-functional IT and financial projects, ensuring that technology solutions meet the needs of the business.
- Provide administrative support for project teams, including scheduling, documentation, and reporting.
- Ensure that project timelines and budgets are adhered to, particularly for those that impact the financial or operational systems.
- Bachelor’s degree in information technology, Finance, Business Administration, or related field (or equivalent work experience).
- Previous experience in IT analysis, finance reporting, or executive administration, preferably in a technology-driven environment (experience with property tax management or financial services is a plus).
- Experience working with financial systems, cloud-based solutions, and databases.
- Previous exposure to cross-functional project management or executive-level support is highly desirable.
- Strong understanding of IT security principles, especially as they relate to financial data protection.
- Experience with ERP systems or property tax management platforms is beneficial.
- Strong verbal and written communication skills, with the ability to translate technical information into business-friendly language for non-technical stakeholders.
- Strong interpersonal skills and the ability to work with cross-functional teams, including finance, IT, and executive leadership.
- Excellent problem-solving skills, with a strong attention to detail and the ability to troubleshoot both technical and financial issues.
- Ability to prioritize and manage multiple tasks and projects effectively.
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