Sr. Mobile Service Technician, San Diego
- Confidently repair electro-mechanical issues and perform diagnostics
- Ability to perform advanced EV repairs at partner locations and Service Centers
- Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
- Follow correct repair order documentation procedures, i.e. The Three C's
- Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
- Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
- Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
- Accurately document client concerns for diagnosis and repair
- Invoice and collect payment
- Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
- Review appointment schedule to plan travel time and visit duration for mobile services
- Ability to travel in assigned territory and other service locations
- Other duties as assigned
- 4+ years of experience as a Service Technician or Diagnosis Technician
- ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) – (Required)
- Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
- Experience in luxury automobile repair environments
- Self-sufficient, highly organized and comfortable working independently and as part of a team
- Customer facing experience exhibiting excellent written and verbal communication skills
- Proficient in Microsoft Office as well as learn proprietary DMS software
- Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
- EPA 609 Certification
- Willingness to complete Lucid provided CPR training post hire
- Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
- Previous Mobile Service Technician experience
- ASE Certified Master Technician
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