Hospitality and DTC Manager

Job Description:

Domaine Messier is one of Carmel’s most exciting wine projects with an organically farmed, off the grid estate vineyard in the Carmel coast region. Domaine Messier produces cool climate, coastal influenced Pinot noir, Chardonnay and Sparkling wine with a best in class team including seventh generation Burgundian winemaker Etienne Grivot of Domaine Jean Grivot in Vosne-Romanee and highly regarded California winemakers Greg and Chris Vita who have deep experience in the region. Owners Luc Messier and Julie Fette have a vision to craft wine reflecting an energy, verve and longevity unique to the region and aim to foster a deep connection with nature, history, place and time.

The position
Our first Hospitality and DTC Manager will be a self-motivated and highly enthusiastic individual who leads with integrity and is genuinely driven to deliver high-touch experiences for guests and customers. The person in this role must desire to build community and connection to successfully grow our direct sales channels including leading all aspects of our forthcoming tasting room in Carmel-By-The-Sea. This is a key position for our winery serving as a brand ambassador and storyteller.

This is a unique opportunity to shape our hospitality program from the ground up. A successful candidate will bring to this new position previous experience leading a tasting room, as well as wine industry or relevant hospitality experience that involves direct sales and events.

Overview of Responsibilities
Serve as the primary point of contact for all direct to consumer sales, with a primary role as our tasting room lead in a forthcoming space in downtown Carmel-by-the-Sea (pending ABC and city approvals), including the following specific tasks:

Tasting Bar Management and Operations
- Manage reservations and POS platforms and run all aspects of the tasting room
- Set up and host all tastings for guests per Responsible Beverage Service guidelines
- Be responsible for capturing relevant customer information and maintain a CRM database to assist with sales and marketing efforts
- Develop relationships with partners including concierges, restaurants and business owners to encourage referral traffic
- Manage inventory and deliveries to support tasting room activities and sales
- Create and implement standard operating procedures (SOPs) and training for future employees
- Maintain an impeccable and hospitable environment in the tasting room

Wine Club Management
- Plan and execute wine club shipments in partnership with the Estate Director
- Manage all wine club releases and communication to club members in Orderport and Mailchimp
- Facilitate fulfillment and delivery of all winery pickup and shipping orders
- Lead event planning and execution for member events

Ecomm and Fulfillment
- Oversee ecomm channel in partnership with the Estate Director and lead process for introducing new vintages and skus
- Facilitate fulfillment and shipping of all orders outside release periods through the winery

Must:
- Be over 21 years of age and possess a California RBS permit
- Be local to the Carmel, CA area
- Be available to work evening hours and weekends (the consistent schedule for this role is Thurs-Mon) and assist with offsite events where our brand is represented as needed
- Lift 50 lbs and be able to stand for long periods of time
- Have relevant/current experience with the Orderport and Vinoshipper platforms and understand winery shipping compliance

Desired Competencies & Attributes
- High-energy and ability to work independently
- Detail oriented with eye toward organization and maintaining high standards
- Ability to multi-task, pivot and adapt to serve the needs of the business and to support the tasting room as it evolves
- Confidence in sales and customer engagement with excellent communication skills
- A wine education background with certifications from CMS and/or WSET
- Demonstrated knowledge and proficiency with the following software programs: Orderport, VinoShipper, Google Suite, QuickBooks and Mailchimp

Compensation
- This is a full time hourly paid position with paid leave. $30 per hour based on experience with an incentive program.

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