UX Content Strategist Intern

About Us

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Austin

About the Role

Cloudflare is seeking a highly autonomous and empathetic UX Content Strategy Intern to join our Product Content Experience (PCX) team. This is not a shadowing roleit is a launchpad designed for students ready to own their outcomes and drive a key part of our product experience.

You will be embedded within a team committed to excellence partnering directly with design engineering and product managers to enhance the conversation between Cloudflare and our customers. Working as a UX content expert you will lead research projects enhance products and drive content-focused improvements to our user-facing experiences. Your initiative and creativity are not just valuedthey are rewarded with the trust to lead projects from initial concept through final implementation. This role offers you the unique chance to influence the user journey for millions and learn the mechanics of enterprise-level UX design and content strategy.

Responsibilities

• User Conversation Improvement: Work directly in our products to improve the clarity consistency and effectiveness of in-product copy interface labels error messages and navigation.
• Research & Enhancement: Partner with senior strategists to design and lead content research projects to identify user pain points and inform product enhancements.
• Cross-Functional Collaboration: Collaborate with designers engineers and product managers to ensure user-facing experiences are intuitive and accurate.
• Strategic Alignment: Work with content strategy leads to ensure all in-product language aligns with the overall product voice and content style guides.
• Project Autonomy: Manage multiple simultaneous content projects maintaining high quality and timely delivery while working independently.

Requirements

• Currently pursuing a degree in UX Technical Communication Journalism English Design Engineering Marketing or a related field with a strong writing emphasis or technical communication.
• A writing or design sample portfolio demonstrating experience in clear user-focused content creation (course work is acceptable).
• Exceptional written and verbal communication skills with a proven ability to distill complex topics into simple usable language.
• High degree of organization and strong collaboration skills with a demonstrated willingness to ask clarifying questions and interview/talk to a variety of stakeholders (users engineers product managers).
• Proven proactive and responsible attitude with the willingness to partner in leading projects and owning outcomes from concept to completion.
• Demonstrated capacity for self-management and a positive response to feedback as a tool for rapid growth.

Bonus Points

• Familiarity with marketing concepts positioning and how brand messaging translates into a product interface.
• Experience with user research methodologies (surveys interviews) or basic data analysis/data science skills.
• Interest in and familiarity with AI tools and prompt engineering to explore efficiencies in content drafting or testing.
• Foundational understanding of code web development or experience with developer platforms.

Compensation

Compensation may be adjusted depending on work location.

Equity

This role is eligible to participate in Cloudflares equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs including parental pregnancy health medical and bereavement leave

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project : In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.

Required Experience:

Intern