Service Manager

Job Description

Job Description

Description:

Betts Truck Parts and Service has a rewarding Service Manager opportunity in our Fresno Branch. The Service Manager will lead the team and manage the technicians to ensure maintenance, repair, and inspections of the vehicles are completed. Schedule work, administer, and coordinate the necessary planning, organization, direction, and control of shop resources to meet the operational goals of the company. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Ensuring the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

Betts is a family-owned company in business for over 150 years. We specialize in parts and service work for suspensions, brakes, wheel ends, and more on a variety of vehicles. We currently operate 8 locations on the west coast and offer competitive compensation packages, bonus incentive programs, health benefits, vacation time, and paid holidays.

Essential Duties & Responsibilities

• Embraces The Betts Way framework and leads by example
• Frequent interaction and collaboration with other functional areas and business units to ensure company Top Level Metrics (TLM) are achieved
• Determines need for repairs by road test, use of mechanical testing devices, questioning customer about vehicle's performance, or visual inspection of the vehicle. Must be able to explain the repair procedures and the reasons for the repairs to the customers, gaining trust that the job will be done competently and correctly.
• Identify parts needed, and prepares itemized estimates listing costs of parts and labor.
• Directs shop employees on repairs and all shop functions including cleanliness, safety, training, and other personnel issues.
• Makes shop purchases within guidelines.
• Responsible for Quality Control for all outgoing service work.
• Responsible for maintenance of shop equipment
• Makes fleet calls with the salesmen
• Assists the Parts Department occasionally when needed.

Supervisory Responsibilities

• Directly supervises employees in the Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, employee training, shop scheduling, assigning work, evaluating performance, and rewarding/disciplining employees.
• Addressing complaints and resolving problems associated with the Service Team.

• 2 + years of related experience in the heavy-duty industry
• Valid Driver’s license required
• Ability to multitask and have excellent time management skills
• Mentor junior employees and lead a team
• Show excitement for growing the business and acquiring new customers
• Analyze financial records, plan and follow a budget
• Show creative problem-solving
• Focus on customer service and lead by example
• Show strong attention to detail
• Must have basic knowledge of computers, including the ability to navigate email, use web browsers, and operate standard office software (e.g., Microsoft Word or Excel).