FRONT OFFICE LEAD - HUNTINGTON BEACH INTERNAL MEDICINE

Salary Range:  $21.8400 - $33.5900 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

The Front Office Assistant Lead performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay.

The Lead Front Office Assistant displays and practices a work-style that reflects the mission, vision and values of Hoag and Clinics and participates in the continuous quality improvement process. Maintains a working knowledge of departmental policies and procedures including the use of specialized instrumentation, Quality Control requirements and preventative maintenance.

The Lead is proficient with software applications necessary to perform job functions and trains others. Initiates the first level of insurance verification when registering a patient. Provides lead direction to assigned office staff and provides performance feedback to the Supervisor. Troubleshoots and problem-solves quickly and effectively. Conducts and documents Department orientation for new employees within 30 days from hire. Acts as Hoag Ambassador to patients, visitors, staff, physicians, vendors and the community. Local travel may be required.

Education and Experience

High School Graduate or equivalent required

Minimum three (3) years’ medical front office experience required

Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems required

Clerical experience to include filing, calculator, and telephone skills required

Strong problem-solving and trouble-shooting skills required

Proven ability to communicate effectively / interface with staff, physicians, vendors, patient and family required.

Working knowledge of medical terminology and understanding of insurance procedures required

Experience within an acute healthcare system environment preferred

Bachelor’s degree in healthcare-related field preferred

About Hoag

Hoag is a nonprofit, regional healthcare delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 15 urgent care facilities, 10 health and wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas: cancer , digestive health , heart and vascular , neurosciences , spine , women's health , and orthopedics through Hoag's affiliate, Hoag Orthopedic Institute , which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest-ranked hospital in Orange County by U.S. News & World Report and the only OC hospital ranked in the Top 10 in California, as well as a designated Magnet®hospital by the American Nurses Credentialing Center (ANCC). For more information about Hoag careers, visit careers.hoag.org .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.