Staff Product Manager | Orders & Fulfillment

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

At Square, we build tools that help sellers run every part of their business — from taking payments to managing inventory, staff, and online orders. Our Fulfillment team focuses on what happens after an order is placed: helping sellers process it as fast and accurately as possible.

We’re looking for a Product Manager to own Fulfillment Velocity — how quickly sellers can receive, prepare, and complete orders. Faster fulfillment means more accurate ETAs, happier buyers, and higher topline revenue for sellers. You’ll combine deep customer insight with data-driven experimentation and emerging technologies like AI to unlock new levels of speed and efficiency for millions of Square sellers.

You Will

• Defining and improving metrics around fulfillment speed, accuracy, and efficiency.


• Partnering with design, engineering, and analytics to find bottlenecks and ship new experiences, tools, and other solutions that shorten time from order to handoff including leveraging AI where it can meaningfully improve speed, accuracy, or decision quality.


• Building intuitive tools and user experiences that make order processing simple, reliable, and fast for sellers and their teams.


• Leading a roadmap that directly impacts seller revenue by improving operational throughput.


• Collaborating across Square teams to create a seamless end-to-end seller experience.

You Have

• 6+ years of product management experience.


• A collaborative approach: You have a track record of driving alignment and delivering results with cross-functional partners.


• Vision: You’ve formed, gained buy-in, and driven key strategies shaping the multi-year direction of your team.


• Results: You have a proven track record of shipping simple, elegant products at scale.


• Efficiency: You have excellent organization and prioritization skills.


• Analytical skills: You have a great ability to absorb and apply data to your decision making.


• Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our customers. Able to push through obstacles, and ready to roll up your sleeves wherever needed. 


• Communication: You’re regarded as an excellent communicator, both written and verbal.


• Customer empathy: You have experience shaping product direction and execution based on customer needs. You have experience working through problems with high ambiguity and without a definitive answer. You’ve developed industry-leading products that have gained a strong followership and product loyalty.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.