Supervisor

Position Overview

Supervise the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture. Partner with managers to learn the role of a leader and positively influence the store team.

Essential Duties & Responsibilities

• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
• Action and commit to all training tools provided (5C's of customer excellence, product knowledge, etc).
• Supports and promotes new business initiatives to create a positive reception from sales team.
• Demonstrates professional etiquette through integrity, honesty and respect for others.
• Build on personal professional sales experience to become a more knowledgeable and effective store leader.
• Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities.
• Identifies and communicates training needs to management.
• Consistently builds and develops a proactive clientele business through social engagement and relationship skills.
• Consistently deliver value added services to enhance customer experience.
• Maintain merchandise in accordance with the Company's visual presentation standards.
• Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers.
• Demonstrate a true passion and respect for the product.
• Utilize product knowledge and selling tools to strengthen expertise.
• Meet and exceed personal sales and SPH goals.
• Opening/closing procedures of store, complete returns and exchanges in the absence of a manager.
• Partner with managers in checking task tracker and retail web for updates weekly.
• Utilize the CEM role. Manage, mentor, and coach sales team to take a proactive approach to expand their clientele and maximize sales.
• Support the management team with the maintenance of daily tasks. Communicate tasks and follow up to management and associates.

Experience, Skills & Knowledge

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen
• Relevant work experience preferred
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.