Payroll Clerk

Job Summary

We are seeking a detail-oriented Payroll Clerk for a temp-to-hire opportunity in Glendale, CA. This role supports payroll operations for an industrial facilities and infrastructure construction environment, with a strong focus on employee customer service, ticket management, payroll documentation, and accurate data entry.

The Payroll Clerk will serve as a frontline payroll support representative, helping employees receive timely, professional, and accurate answers to payroll-related questions. This is a great opportunity for someone with payroll, administrative, or data entry experience who enjoys problem-solving, confidentiality, and supporting employees with professionalism.

This on-site role offers the chance to build hands-on payroll experience in a structured, team-focused environment. Candidates who are dependable, organized, and eager to grow within payroll and benefits administration will be well positioned for success.

Key Responsibilities

- Scan, review, and process payroll-related mail through the departmental ticketing system according to established guidelines.
- Respond to employee payroll inquiries submitted through the ticketing system, payroll customer service line, and voicemail.
- Research, resolve, document, and route payroll tickets accurately while escalating complex or sensitive issues when needed.
- Perform payroll-related data entry with strong accuracy, attention to detail, and confidentiality.
- Communicate payroll information clearly and professionally, helping employees understand payroll processes and issue resolutions.
- Support the payroll team during peak cycles, absences, or high-volume periods to maintain service continuity.

Compensation and Benefits

- Pay rate: $22 to $25 per hour.
- Employment type: Temp-to-hire.
- Schedule: On-site, Monday through Friday.
- Location: Glendale, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Process payroll-related mail, employee inquiries, and service tickets within established department standards.
- Research and resolve payroll questions while documenting all communication and resolutions accurately.
- Support payroll data entry, customer service calls, voicemail follow-up, and ticket routing.
- Maintain confidentiality and provide professional employee support in a high-volume payroll environment.

- High school diploma or equivalent required.
- 1 to 2 years of relevant payroll, customer service, administrative, or data entry experience preferred.
- Strong knowledge of payroll processes, including union and non-union payroll structures.
- Advanced proficiency with Microsoft Excel and Microsoft Word.
- Accurate 10-key by touch and strong data entry accuracy.
- Familiarity with ticketing systems and payroll software such as Oracle Cloud or JD Edwards.
- Excellent verbal and written communication skills with the ability to explain payroll topics clearly.
- Strong priority management skills with the ability to meet deadlines and manage high ticket volumes.
- Ability to handle confidential employee and payroll information with integrity.
- Ability to work overtime and weekends as required by business needs.

Preferred Qualifications

- 2 or more years of previous payroll and data entry experience.
- Associate’s degree or higher in a related field.
- Experience supporting payroll in a construction environment.
- Experience with union payroll processes.
- Prior experience in a payroll customer service or employee support role.