Accounts Receivable Specialist I

Summary Description:

The Accounts Receivable Specialist I is responsible for maintaining the accuracy of Western Health Advantage’s accounts receivable. This includes maintenance over account balances, payments, reconciliations, etc. The Accounts Receivable Specialist I provides customer service regarding billing and premium related questions or concerns and assists in educating brokers, large groups, and individual account holders of any company or plan changes that directly affect their account(s).

Representative Duties:

• Ensure company accounts receivable balances are accurate and current at all times.

• Assist callers with credit card or e-check payments.

• Educate callers on all billing and payment tools available to them.

• Keep apprised of any updates related to payment options.

• Become familiar with all aspects of Facets Application Software to be able to answer questions.

• Process incoming checks, log, and post in Facets Application Software and forward to lockbox.

• Manually post daily errors from lockbox receipts in Facets Application Software.

• Review lockbox receipts for correspondence and forward as necessary.

• Process incoming paperless billing option updates in Facets Application Software.

• Process electronic funds transfer (EFT) forms as received.

• Process Advanced Premium Tax Credit (APTC) Subgroup Change Report as received.

• Create and maintain various billing reports, and update Facets Application Software as required.

• Process returned mail.

• Perform administrative functions as assigned by the Premium Accounting Supervisor.

• Perform other duties and special projects as assigned.

Qualifications:

• High School Diploma.

• 1 year experience in billing, accounts receivable, accounts payable, banking, or a similar field—specifically with basic account reconciliation and customer service.

• Experience working with Facets Application Software is a plus.

• Previous experience working in the health care industry, preferably HMO, is a plus.

• Intermediate computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc. Specifically, the ability to create formulas and graphs in Excel.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Salary:

$20.00 -$23.00 Hourly

Western Health Advantage is committed to providing equal employment opportunities to employees and applicants for employment on the basis of merit and without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, medical condition, genetic information, marital status, ancestry, military or veteran status, or any other basis made unlawful by federal or state law.

Western Health Advantage values and supports the unique talents and strengths that each employee brings to our organization. Collaborating with the best and the brightest means a dynamic, fulfilling work experience for you — and excellent customer service for our members. EOE

*WARNING: Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Please be advised that Western Health Advantage will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option.’