Full stack software developer (Chat BOT Automation)

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As a Senior Developer, you will be accountable for developing and releasing quality software in the POC development and engineering of Client's next generation “Omni Channel” platform, “Work Force Management”, “Chat BOT Automation” and “Smart AI/ML based Routing” platforms. You will drive POC development, vendor evaluation, technical design, work closely with Technical Product Owner, Architects, Developers, Business Systems Analysts and Quality Engineering team members in a geographically distributed Agile-scrum team to build world-class technological solutions, adhering to client's engineering standards, and meeting the business expectations

Responsibilities:

• Drive key initiatives taken up by the organization and be responsible for design, implementation, delivery and support of various applications which are used to support client customers and products
• Understand business requirements and communicate technical solutions in business language
• Implement real-time integration of messaging and phone platforms with CRM platforms
• Design loosely coupled microservices using messaging systems such as Kafka or ActiveMQ
• Develop microservices in Azure or AWS cloud using container technologies such as Docker & Kubernetes
• Estimate efforts for feature delivery at both the high-level & detailed level
• Triage production issues quickly, perform root cause analysis, define resolutions, work with operations teams to deploy any hotfixes in production
• Contribute & participate in design reviews & code reviews to provide guidance
• Share feedback & seek opportunities to improve software quality
• Adhere to architecture, security, integration and change management guardrails
• Be forward looking regarding new features and other technology or tooling that bring new opportunities for efficiency, productivity and development gain across the entire support ecosystem
• Provide L3 level support for existing platforms such “Remote desktop Support”, “Telephony” and “Chat” platforms

Knowledge & Skills

• Bachelor of Science preferably in Computer Science or Computer Engineering
• 7+ years of experience with full stack software development experience in following technologies

Front end: React JS, TypeScript, Javascript ,React Spectrum

Backend: Node JS (preferred), JAVA

Databases: No SQL DB, SQL

Test Framework: JEST (preferred), Selenium, Mocha, Chai, Cucumber

DevOps (good to have): AWS, Azure, Kubernetes, Docker

• Hands-on development experience using client-side technologies
• Preferred experience in AI, ML and BOT/NLP automation
• Experience in CI/CD and DevOps using Github, Jenkins & Selenium
• Experience with APM, Monitoring & Alerting tools such as Datadog, Runscope, NewRelic, Prometheus, Grafana, Splunk
• Excellent communication, interpersonal and collaborative skills
• Entrepreneurial self-starter - you naturally take ownership, look for opportunities, and do whatever it takes to drive results
• Excellent knowledge of best development practices
• Familiar with design patterns and web application architectures
• Experience working with REST based web services or other server-based APIs
• Demonstrated ability to learn new technologies quickly
• Familiar with agile development methodologies such as Scrum
• Experience working in Customer Experience domain

Job Type: Contract

Salary: From $75.00 per hour

Experience level:

• 10 years
• 11+ years

Schedule:

• 8 hour shift

Experience:

• Full stack Developer: 1 year (Preferred)
• Chat BOT Automation: 1 year (Preferred)
• Javascript: 1 year (Preferred)

Work Location: On the road