CSR/Dispatcher
- Competitive Compensation ($20-$24 / hr. based on experience)
- Health, Vision and Dental plans for you and your family
- 401K Retirement PlanÂ
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
- Schedule and monitor daily technician schedule
- Dispatch work orders to field technicians according to priority and location
- Receive and record completed work orders from the field technicians
- Contact customers to confirm next-day appointments
- Communicate with field personnel via Outlook
- Handle paperwork for assigned departments and technicians
- Maintain accurate technician database
- Coordinate parts scheduling
- Coordinate warranty installations with other divisions
- Answer general questions regarding rebates, system operations, warranties, etc. from customers
- High School Diploma or GED preferred
- 2+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus
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