Players Club Casino Host

Job Title:               Casino Host
Department:         Marketing
Reports To:          Promotions Manager/Executive Host
Salary:                  $22.00 Per Hour

Full Time Team Member eligible for Medical, Dental, Vision, & Life insurance

Generous Paid Time Off plan - 401K with Match

Feather Falls Casino is seeking motivated individuals to join the #1 place to work in our area. Come be part of our Marketing team. Experience the premier place to work in all of Northern California.

We encourage growth and learning. With your talent and our training and commitment, you will have great success as part of our team and family. If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California’s Best Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family.

We are California’s Best Bet!

Position Summary
Serve as primary point-of-contact on the casino floor to increase customer’s level of play in the casino; coordinate activities resulting in increased visits and customer loyalty.

Key Areas of Responsibility: 
•    Tracks players play history.
•    Promotes events on casino floor and builds relationships with customers.
•    Establish foundation for new clientele that will convert them to returning customers.
•    Hosts/attends special events on and off property.
•    Builds and monitors customer mailing list.
•    Assists Slot Club Manager as a part-time supervisor when needed.
•    Works in Players Club 
•    Assists Entertainment Department.
•    Builds and monitors customer mailing list.
•    Arranges slot tournaments and special events.
•    Adhere to company and department policies and procedures.
•    Maintain a professional appearance at all times.
•    Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather Falls Casino Internal control policy Suspicious Activity Compliance Program.

Supervisory Responsibilities (If it applies) None

Qualifications
To perform this job successfully, an individual must be able to perform….

Education and/or Experience
Education Level – High School Diploma.
Experience – 2 years in Customer Service/Public Relations/Hospitality field.
Computer proficiency in Microsoft Office and industry related applications.
Knowledge of general hotel operational procedures and systems.
Exceptional interpersonal skills and the ability to foster strong relationships with customers.

Knowledge and Skills
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Certificates, Licenses, Registrations
Class B Gaming License

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and use hands to handle or feel. Reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to tobacco smoke and may be exposed to loud noises and bright lights.

Job Title:         Players' Club Attendant
Reports To:     Players Club Supervisor
Department:    Marketing
Status:            Full Time

Summary 
Primary responsibility is to serve as the casino's player development specialist, developing relationships and have a strong communication with players to build a loyal relationship.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
•    Builds relationships with customers, establishing a foundation for customer loyalty.
•    Supports marketing programs using communication skills to disseminate information in a manner that builds business and creates a positive image.
•    Maintains player records and files when appropriate, keeping all information confidential.
•    Assists with marketing program functions.
•    Adheres to company and department policies and procedures.
•    Maintains a professional appearance at all times.
•    Handles box office ticket sales, logo retail sales.
•    Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather falls Casino Internal control policy Suspicious Activity Compliance Program.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High School Diploma
One years’ experience in customer service
Strong customer service and verbal communication skills
Flexible mindset
Basic computer skills (Microsoft word and excel), willingness and ability to learn additional computer, software

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum guest service

Certificates, Licenses, Registrations
Class B Gaming License

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and use hands to handle or feel. Reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is regularly exposed to tobacco smoke and may be exposed to loud noises and bright lights.

PM20

Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.