Customer Contract Admin Analyst
Roles & Responsibilities
- Coordinate pre- and post-deal activities, including asset changes, term adjustments, lease buyouts, and assignments.
- Ensure compliance and accuracy in contract credits, cancellations, and equipment confirmations for revenue recognition.
- Manage RMA requests, de-implementation timelines, and logistics for equipment pickups.
- Support billing, customer relationship management, and process improvement efforts.
- Provide insights through data analysis and maintain alignment with business strategies.
- Advise on complex deal strategies and escalate issues to protect BD’s interests.
- Track workloads, meet deadlines, and participate in training and goal-setting activities.
Experience Required
- Minimum 3 years of experience in contracting and/or system and deal analysis.
- General understanding of commercial contract management, including strategy development, negotiations, and policy creation.
Skills & Certifications
- Knowledge of tools such as QlikView, SharePoint, Salesforce, ERP, and CRM systems.
- Expert/Advanced proficiency in Excel.
- Basic skills in Microsoft Office tools, including Word, Outlook, and OneNote.
- Strong verbal and written communication skills.
- Critical thinking and problem-solving abilities.
- Adaptability to change and ability to work under pressure.
- Strong organizational and time management skills.
- Attention to detail and multitasking capabilities.
- Strong personal motivation and work ethic.
- Ability to work both independently and in a team environment.
Eligibilities & qualifications
- BA/BS degree or seven years of relevant business experience.
- Knowledge of revenue recognition principles and accounting practices.
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