IT Support
POSITION SUMMARY
The IT Support position will provide back-up support to the IT Department.
RESPONSIBILITIES-DUTIES
- Provide first-level technical support via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Escalate complex problems and collaborate with teams for resolution.
- Install, configure, and update software/hardware.
- Maintain accurate help desk records.
EDUCATION & EXPERIENCE REQUIREMENTS
Education:
- Bachelor's degree in IT or related field preferred.
Requirements:
- Minimum 2 years of technical help desk/support experience.
- Strong knowledge of desktop systems, software, and hardware.
- Excellent problem-solving, communication, and customer service skills.
- Basic understanding of network protocols.
- Relevant certifications (e.g., CompTIA A+) a plus.
- Ability to work Monday-Friday
AMM BENEFITS
When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:
- Health Coverage You Can Count On : Full employer-paid HMO and the option for a flexible PPO plan .
- Wellness Made Affordable : Discounted vision and dental premiums to help keep you healthy from head to toe.
- Smart Spending : FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
- Work-Life Balance : Generous PTO , 40 hours of sick pay , and 13 paid holidays to enjoy life outside of work.
- Career Development : Tuition reimbursement to support your education and growth.
- Team Fun : Paid company outings and lunches because we work hard, but we also know how to have fun!
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