Customer Support & Title Fulfillment Specialist

Are you a detail-driven powerhouse who thrives in a fast-paced environment? Do you love solving problems, helping people, and keeping things moving like a well-oiled machine? If so, we want YOU on our team!

We're on the hunt for a Customer Support & Title Fulfillment Specialist who's ready to take ownership, make an impact, and become the go-to expert for all things vehicle title-related. This isn't just a desk job — it's a critical role where your work directly shapes the customer experience and keeps our operations running smoothly every single day.

What You'll Do

Title Fulfillment — You're the Expert

• Process, review, and verify vehicle titles with speed and precision
• Coordinate with DMV offices, dealers, lenders, and customers to crush title issues and ensure compliance
• Track title statuses like a hawk — following up on delays, rejections, and missing documents before they become problems
• Maintain laser-accurate records in our title management systems
• Be the first point of contact customers trust for title status and fulfillment updates

Customer Support — You're the Hero

• Own inbound calls, emails, and chats — responding promptly, professionally, and with genuine care
• Tackle customer concerns head-on with a solutions-first mindset
• Proactively communicate timelines, delays, and next steps — no one likes surprises
• Build lasting relationships that make customers feel valued at every step of their journey
• Follow up to ensure every issue is fully resolved and every customer walks away satisfied

Requirements

What We're Looking For

• High school diploma or equivalent required; college degree a plus
• 1–2 years in title processing, customer service, automotive, or administrative roles
• DMV knowledge strongly preferred — state title & registration experience is a big win
• Sharp attention to detail and serious organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• A communicator who's equally comfortable on the phone, over email, or face-to-face

Bonus Points If You Have

• Experience with title management software or a Dealer Management System (DMS)
• Multi-state title and registration knowledge
• CRM experience (Salesforce, HubSpot, etc.)
• Notary certification

Why You'll Love It Here

It’s an energetic team, your contributions are visible, and your growth is real. You'll be part of a collaborative team that values expertise, initiative, and heart. If you're ready to bring your A-game to a company that appreciates it — let's talk.

Location: Santa Rosa, CA — Onsite Business Hours: Monday–Friday, 6:00 AM–5:00 PM PST Position: Fulltime Monday-Friday 8 hours per day Compensation: $30–$36/hour (based on experience)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Stock Option Plan