Sr. Product Engineer Enterprise IT Monitoring Tools

Overview

Do you want to join a team of dynamic and detail-oriented engineers to develop capabilities that support our mission of helping our users work smarter not harder As part of the ArcGIS Monitor team you will help define how the product monitors system health performance and usage of ArcGIS implementations throughout the lifecycle. By observing and analyzing both traditional and cloud infrastructure software and supporting system metrics ArcGIS Monitor empowers organizations to optimize their ArcGIS systems by detecting anomalies reducing costs for more effective operations and understanding the overall system performance and capacity.

Our teams have a broad mix of experience levels and tenures that support an environment that promotes professional development. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Our team also puts a high value on work-life balance and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We offer a flexible hybrid schedule so you can have a more productive and well-balanced life - both in and outside of work.

Responsibilities

• Work with software developers to design build test and release high quality software
• Author and execute test plans; build and manage testing datasets for N-path acceptance and regression testing
• Research industry standards and specifications to translate requirements into software design
• Author Scrum user stories that define new feature capabilities to guide the software development process
• Communicate with product users to identify product requirements and advocate for their needs throughout the software development lifecycle
• Collaborate with product UI/UX designers to create mockups of rich user experiences for new capabilities
• Author user guide documentation and provide technical review of user guide documentation for accuracy completeness and usability
• Provide best practices user documentation demonstrations and technical assistance for the product
• Work with automation engineers to design UI automation

Requirements

• 5 years of experience in a similar position supporting similar responsibilities
• Professional experience working as a GIS or IT practitioner maintaining a GIS or IT environment
• Experience deploying and/or administering ArcGIS Enterprise ArcGIS Online or other comparable IT systems (web / application servers)
• Familiarity with traditional RDBMS systems (preferably PostgreSQL) including common SQL commands and concepts
• Familiarity with general server administration on Windows or Linux
• Strong communication and collaboration skills working in a cross-functional environment
• Excellent problem solving and analytical skills
• Bachelors in Geographic Information Systems (GIS) geography computer science or STEM related field

Recommended Qualifications

• Strong testing and QA experience with software products
• Experience maintaining and troubleshooting complex enterprise systems
• Experience with observability systems and performance monitoring concepts (Prometheus OpenTelemetry)
• Working knowledge of at least one scripting or programming language (Python Shell PowerShell JavaScript)
• Experience in the SCRUM process and its application to the software development lifecycle
• Experience with software control systems (GIT) and continuous integration and deployment (CI/CD) concepts
• Masters in Geographic Information Systems (GIS) geography computer science or STEM related field

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Required Experience:

Senior IC