Shelter Advocate - Thursday - Sunday 11:00pm-7:00am

Job Description

Job Description

Join One of Orange County's Best Places to Work!

Voted Top Places to Work by the Orange County Register 2025 and Voted Best Places to Work by Orange County Business Journal - 2019

At Laura's House , we don't just offer jobs-we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.

Laura's House offers the opportunity to work for an organization that is dedicated to the support of programs and shelter for victims of domestic violence. We offer the chance to make a difference and know that your work is appreciated. The workforce is diverse, multicultural, and passionate about a cause they believe in and united as a team to help clients in need.

Position : Shelter Advocate

Hours : Shelter Advocate - Thursday - Sunday 11:00pm-7:00am

Onsite

Job Summary:

The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to provide crisis intervention, information and referrals to individuals calling the 24-hour hotline, complete telephone intakes for individuals seeking access to the Emergency Shelter, provide access to Safety Net to eligible callers, and respond to client needs during weekend hours.

Job Duties

1. Provide crisis intervention, information and referrals to individuals calling the 24-hour hotline.
2. Complete telephone intakes for individuals seeking access to Safety Net and/or Emergency Shelter.
3. Provide access to Safety Net to eligible callers.
4. Transport food to clients in Safety Net as needed.
5. Provide crisis intervention and conflict resolution to residents as needed.
6. Assist with childcare as needed.
7. Supervise volunteers as needed.
8. Enforce Emergency Shelter/Step Ahead policies and procedures.
9. Enter statistical data for contract and other reporting requirements as needed.
10. Document calls accurately and legibly per policy and guidelines.
11. Other duties as assigned.

Additional Responsibilities

1. Preserve confidentiality of all client, staff, volunteer & agency information.
2. Represent the agency in a positive, professional manner at all times.
3. Maintain appropriate boundaries with clients and staff.
4. Maintain a tidy, organized workspace.
5. Participate in agency functions as a participant/presenter as required.

Education and Experience

1. Bachelor's degree in human services or related field or equivalent experience preferred.
2. Crisis intervention and/or services for domestic violence survivors preferred.
3. Experience in Residential settings preferred.
4. 40-hour DVAT (Domestic Violence Advocacy Training) as required by law (will be provided after hire date).

Knowledge, Skills and Abilities

1. Bilingual Spanish preferred.
2. Excellent oral and written communication skills.
3. Customer services skills.
4. Basic computer skills.
5. Works well independently.
6. CPR & First Aid.

Job Qualifications

1. Valid driver's license, reliable transportation and appropriate insurance.
2. Live Scan & Drug and TB Test.
3. Employee will occasionally be required to stand, walk, sit, use hands to handle or fee, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Why Join Us?

This is more than an operations role-it's an opportunity to directly support a mission-driven organization that positively impacts the community every day. You'll work alongside dedicated staff, volunteers, donors, and community partners while helping ensure donated goods are managed efficiently and responsibly to maximize their value and impact.