Lead Registration Representative

The Lead serves as a department resource to registration and financial counseling staff leads by example and pursues goals under the direction of the Registration and/or Financial Counselor Supervisor. The Lead demonstrates outstanding registration and financial counseling skills. The Lead performs all tasks related to registration preregistration account auditing and financial counseling for inpatients and outpatients including securing and calculating upfront collections with co-pays and co-insurance in an efficient accurate and hospitable manner to ensure the patient physician and hospital needs are met. The Lead serves as a role model within the department and throughout the organization always displaying the Patient First vision in their performance behavior and decision making. Attains and maintains the AAHAM Certified Revenue Cycle Specialist CRCS Certification.

PIH Health is a nonprofit regional healthcare network that serves approximately 3 million residents in the Los Angeles County Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital PIH Health Good Samaritan Hospital PIH Health Whittier Hospital 37 outpatient medical office buildings a multispecialty medical (physician) group home healthcare services and hospice care as well as heart cancer digestive health orthopedics womens health urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nations top hospital systems for best practices cutting-edge advancements quality of care and healthcare technology. For more information visit follow us on Facebook Twitter or Instagram.

Required Skills

• Demonstrates a clear understanding of PIH Health mission and values
• Displays strong leadership and organizational skills
• Excellent English communication skills. Demonstrated ability to communicate effectively and tactfully with staff patients/guarantors insurance companies and physicians.
• Excellent English reading comprehension and written skills to include spelling skills and penmanship.
• Ability to follow directions as outlined in policies or given by supervisor.
• Strong computer skills to include typing 45 wpm minimum.
• Mature dependable and conscientious
• Excellent mathematical skills to include adding subtracting multiplying dividing and figuring percentages
• Ability to exercise independent judgment at times of need and emergency situations
• Bilingual preferred
• Welcomes the opportunity to take on new responsibilities and challenges
• Demonstrates flexibility in adapting to change
• Maintain and displays confidentiality at all times.

Required Experience:

Unclear Seniority