Global Services Intern - Santa Clara, CA - Hybrid

Description

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

As a Global Services Intern, you will support the teams that deliver Gigamon’s professional, support, and customer success services worldwide. You will gain exposure to how we plan, deliver, and measure services that help customers realize value from Gigamon solutions. Working closely with cross-functional stakeholders, you will assist with day-to-day operations, process improvements, and data-driven insights. This role is ideal for someone eager to learn how a high-growth technology company scales and optimizes its global services organization.

What you’ll do:

• Assist the Global Services team with operational tasks such as project tracking, documentation, and reporting.
• Support the preparation, organization, and maintenance of customer-facing and internal service documentation and assets.
• Help collect, analyze, and summarize data related to services performance, customer engagements, and key metrics.
• Coordinate with cross-functional teams (such as Sales, Support, and Operations) to gather information and ensure accurate and timely updates to systems and records.
• Contribute to process improvement initiatives by documenting workflows, identifying inefficiencies, and proposing enhancements.
• Participate in team meetings, preparing materials and capturing action items to support follow-through and execution.

What you’ve done:

• Currently pursuing a degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Completed coursework or projects that demonstrate strong analytical, organizational, and problem-solving skills.
• Gained experience using productivity tools such as spreadsheets, presentation software, and collaboration platforms.
• Shown the ability to manage multiple tasks or projects with attention to detail and a commitment to meeting deadlines.
• Demonstrated strong written and verbal communication skills in academic, project, or prior internship settings.

Who you are:

• Curious, eager to learn, and interested in how services organizations operate in a technology company.
• Organized and detail-oriented, with a structured approach to tracking tasks and documenting information.
• A collaborative team member who is comfortable working with people across different functions and time zones.
• Proactive and resourceful, willing to take initiative, ask questions, and follow through on assignments with minimal supervision.
• Comfortable working with data, open to learning new tools and processes, and motivated to improve how work gets done.

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

We may use automated tools, including AI-based systems, to help screen and evaluate application materials for this role. These tools are designed to assess job-related qualifications only and do not make final hiring decisions; human reviewers remain involved in the process. Further, Gigamon uses Jobvite, developed by Employ, to screen and evaluate all Gigamon applicant resumes. The system analyzes resumes for skills, experience, and qualifications and processes employment history, education, and skills. This AI-based system is used for all Gigamon positions. For questions, contact [email protected]. You have the right to request reasonable accommodation; to do so, please send a message to [email protected].