Professional Services Consultant - Modern Workplace
- Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.
- Satisfies client technology services and solution requirements using best practices to:
- Design
- Plan
- Implement
- Validate and Test
- Document
- Provide Knowledge Transfer
- Troubleshoot
- Support
- Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions.
- Delivers consultative-based knowledge transfer and documentation to Logicalis' clients.
- Works with RMO and PMO in scheduling and managing engagements.
- Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning.
- Responsible for product evaluation, process improvement, and practice refinement activities on occasion.
- Establishes relationships with clients by demonstrating strong listening skills.
- Builds credibility and trust by delivering what has been promised within established timeframes.
- Maintains focus on client satisfaction and expectation management.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Bachelor's Degree in a related field.
- 5+ years of experience delivering Microsoft technologies, including infrastructure migrations, troubleshooting, implementation, configuration, and support, with strong experience in the following areas:
- Microsoft 365 collaboration and productivity
- Microsoft Teams
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Microsoft Teams
- Identity and Access Management
- Microsoft Entra ID
- Conditional Access, MFA, SSPR, and identity governance concepts
- Microsoft Entra Connect Sync / Microsoft Entra Cloud Sync
- Active Directory Domain Services, including upgrades, migrations, GPOs, and hybrid identity integration
- AD FS experience
- Microsoft Entra ID
- Microsoft 365 collaboration and productivity
- Endpoint Management and Security
- Microsoft Intune
- Microsoft Configuration Manager
- Windows device enrollment, compliance policies, configuration profiles, and application deployment
- Microsoft Defender capabilities, including Defender for Endpoint and Defender for Identity
- Microsoft Intune
- Microsoft Purview and Information Protection
- Microsoft Purview Information Protection
- Sensitivity labels, data classification, and data protection concepts
- Data lifecycle management, retention, and compliance related capabilities
- Microsoft Purview Information Protection
- Messaging and migration
- Exchange migrations from on-premises Exchange to M365
- Exchange 2010 or newer and hybrid Exchange environments
- Tenant-to-tenant, mailbox, collaboration, and identity related migration experience
- Exchange migrations from on-premises Exchange to M365
- Core Infrastructure and Automation
- PowerShell scripting and automation
- Strong DNS and DHCP understanding
- Advanced Microsoft Excel skills for analysis, reporting, and data manipulation
- PowerShell scripting and automation
- 2+ years of consulting experience focused on Microsoft solutions, including client-facing delivery, requirements gathering, implementation, documentation, knowledge transfer, and expectation management.
- Additional experience in one or more of the following:
- Microsoft Azure IaaS and PaaS
- Azure landing zones, governance, migration, and security fundamentals
- Migration tools such as Quest On Demand Migration, Quest Migration Manager, and Bit Titan MigrationWiz
- Load balancer technologies
- Microsoft Copilot, Copilot Studio, and experience building or configuring agents
- Power Platform exposure, including Power Automate or Power Apps
- Microsoft Azure IaaS and PaaS
- Proficient use of all Microsoft Office applications.
- Microsoft 365 Certified: Administrator Expert
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Information Security Administrator Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Copilot and Agent Administration Fundamentals
- Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
- Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
- Excellent problem solving, decision making, and analytical skills.
- Project management and reporting skills.
- Maintains excellent client relationships and high client satisfaction ratings.
- Ability to travel nationally to meet with clients.
- Participates proactively in own career development.
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