Head of Customer Success
About the Role:
We're looking for a Rockstar Head of Customer Success to join our team at Reacher. This role is ideal for a seasoned Customer success leader with experience scaling organizations in SaaS.
What you'll do:
Own vision, strategy and execution of customer success across the entire lifecycle from onboarding, to renewal and expansion
Oversee scalable onboarding and education processes that accelerate time to value for customers
Drive retention and expansion by establishing health scores, tracking performance, and spotting churn risks
Partner with Product and Sales to put customers first and improve LTV
Optimize usage of Hubspot and other analytics tools to inform better decision making and performance
Own the content strategy for partner support and knowledge base, partnering with engineering to ensure proper release notes and documentation on new product updates/features
Centralize critical client and partner information to improve communication and connectivity across Product and Sales
Required Experience:
5+ years in leadership role in customer success with minimum 2+ years leading teams in SaaS
Proven track record in scaling CS orgs for SaaS companies
Data Savvy with a knack for SaaS metrics/KPIs
Excellent cross functional communication skills
Loves fast paced ambiguous settings
Preferred Qualifications:
Experience working at orgs focused creator/affiliate marketing platforms
Background in social commerce or influencer marketing data analysis and automation setup experience
Workshop facilitation and training experience
Why Join Reacher?
Work directly with the hottest e-commerce platform (TikTok Shop)
High-impact role with direct influence on company growth
Competitive compensation + equity with significant upside potential
Fast-paced startup environment with learning opportunities
Direct access to founders and leadership team
Recommended Jobs
Prep Cook
Izakaya Ichie in Buena Park, CA is looking for one prep cook to join our strong team. We are located at The Source Mall. Our ideal candidate is attentive, ambitious, and reliable. Responsibilities …
Cooperative Extension Area Orchard Systems Advisor (Almond, Pistachio, Peaches, Apricots)
Cooperative Extension Area Orchard Systems Advisor (Almond, Pistachio, Peaches, Apricots) Serving Stanislaus and San Joaquin Counties Position Overview The University of California, Agricul…
Mammography Technologist III
Mammography Technologist III Day Shift | Coastal Bay Area, California Full-Time | MondayFriday | 8-Hour Shifts | Limited Weekends | $70.69$88.36/hr DOE / 15K sign on Bonus Here is an excellent …
Software engineer, backend (Scala)
✍&##127997; About Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one o…
DFT CAD Engineer
Company: Qualcomm Technologies, Inc. Job Area: Engineering Group, Engineering Group ASICS Engineering General Summary: Join the CAD team at Qualcomm and advance the industry state o…
Machinist III
RBC Bearings Incorporated Overview RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer and marketer of highly engineered precision bearings, components, and essent…
Remote Entry Level High Peforming Agents
Many insurance agencies will hire just about anyone, but we are different. Many do not have Mentor Training and the Opportunity to build something for you and your family. We DO! We do things d…
Customer Success Manager
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year…
Financial Markets & Real Estate - General Corporate Real Estate Consultant - Manager Save for Later Remove job
At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solution…
Founding Site Reliability Engineer
Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone. At Assort Health , we believe healthcare should feel effortless and connected — quick answers, clear commu…