Sr. Business Analyst - Customer Entitlement

Overview

You’re invited to join a small team of smart, dedicated colleagues who share a common mission: build a world-class subscription management system that will allow our customers to easily purchase, provision, and license our Esri products. As part of the Customer Entitlement Management team, you will work with analysts, developers, product managers, and other business users to support the releases of our products. You will contribute to new and current product offerings, enable our customers to access, and streamline existing processes.

Responsibilities

• Elicit requirements using interviews, document analysis, surveys, business process descriptions, use cases, business analysis, and task and workflow analysis
• Evaluate gathered information, identify and reconcile conflicts, decompose high-level information into details, abstract general understanding from low-level information, and distinguish wants from true needs
• Understand complex product licensing rules; distill these rules and requirements into actionable tasks for development
• Proactively communicate and collaborate with business and technical teams to prioritize requirements, create as-is to-be process models, evaluate potential solutions, define a proposed solution, propose quick fixes, and develop model business processes
• Create and revise analysis artifacts and deliverables as needed such as gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories
• Successfully and independently engage in multiple, simultaneous initiatives
• Work with Product Managers to enable our customers to be able to purchase, provision and license our software
• Collaborate on quality assurance, integration and acceptance testing

Requirements

• 5+ years of direct work experience as a business analyst supporting mission-critical business applications
• Process-driven analysis skills and background in various requirement discovery methods
• Strong facilitation skills to elicit requirements from various personalities across organization boundaries including senior executives
• Proven experience in driving consensus across multiple stakeholders
• Strong verbal and written communication skills to work effectively with clients, team members, and management
• Understand technical jargon and possess the ability to communicate it in informal language
• Ability to analyze and document complex business processes
• Experience writing and executing test plans
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
• Bachelor’s degree in Business, Information Systems or a related STEM-field

Recommended Qualifications

• Esri software licensing experience
• Experience working as part of a Scrum team
• Experience in SAP and Salesforce

#LI-TM1

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$81,120-$141,440 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Requisition ID: 2026-3919

Available in

Redlands, CA

Job Category

Information Technology

Role Type

Individual Contributor

Experience Level

Mid Level