Area Customer Service Coordinator/ Field Technician
Job Responsibilities:
- Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
- Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
- Assists with onboarding new team members and cross training peers
- Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
- Routinely inspects Site Procedures Guide for accuracy and compliance
- Knowledgeable of all contracted services within assigned customer accounts
- Performs daily visual inspection of site services and customer compliancy to safety.
- Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.
- May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
- Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
Skills:
- Shipping,
- Receiving,
- Mailroom,
- Mail Handler,
- Mailing,
- UPS,
- FedEx,
- USPS,
- Courier,
- Print,
- Printer,
- Copying, Scanner
Education/Experience:
- High school diploma or GED required
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