Area Customer Service Coordinator/ Field Technician

Job Responsibilities:

• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.
• May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.

Skills:

• Shipping,
• Receiving,
• Mailroom,
• Mail Handler,
• Mailing,
• UPS,
• FedEx,
• USPS,
• Courier,
• Print,
• Printer,
• Copying, Scanner

Education/Experience:

• High school diploma or GED required