Hardware Technician (Data Collection)
- Set up, configure, and maintain VR/AR headsets and related equipment
- Install, image, and configure laptops and workstations for the Pilot team
- Troubleshoot hardware and network connectivity, performance, and calibration issues
- Perform routine maintenance and calibration on data collection systems
- Configure and manage network infrastructure, including switches, access points, and routers
- Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect collection sessions
- Create and maintain documentation, setup guides, and troubleshooting procedures
- 2+ years of experience in hardware support, IT technician, or similar technical role
- Hands-on experience with VR/AR headset setup and maintenance
- Strong troubleshooting skills for hardware, connectivity, and system configuration issues
- Experience with laptop/PC imaging, configuration, and deployment
- Familiarity with basic electronics, cable management, and equipment calibration
- Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues)
- Excellent documentation and communication skills
- Ability to lift equipment up to 30 lbs and work in a lab environment
- Detail-oriented with strong organizational skills
- Experience in robotics, manufacturing, or automation environments
- Familiarity with ROS (Robot Operating System) or robotics platforms
- Background in motion capture or VR/AR gaming systems
- Basic scripting skills (Python, Bash)
- Associate degree or certification in electronics, IT, or related field
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