Director of Data Systems & Integrations

Job Details

Corporate Headquarters - Santa Clara CA

Full Time

$111001.00 - $172052.00 Salary/year

Description

KEY RESPONSIBILITIES

Data Strategy & Insights

• Partner with the VP of Impact Learning and department leads to develop and execute a long-term strategy for data systems architecture and platform selection.

• Champion the use of data to drive insights inform strategy and improve decision-making across Programs Philanthropy and Communications.

• Identify and cultivate opportunities for automation efficiency and cross-departmental data sharing to improve outcomes for vulnerable communities.

• Stay current with Salesforce Nonprofit Cloud (NPC) and its related products (such as Data Cloud Tableau Slack and Agent 360) and industry best practices to recommend new tools and workflows.

Salesforce Platform & Project Management

• Serve as the organizations strategic and technical lead for the Salesforce platform overseeing its architecture development and administration.

• Provide crucial technical leadership for the agencys migration from two legacy Salesforce systems (NPSP) to a unified Salesforce Nonprofit Cloud (NPC) organization

• Maintain a product roadmap for Salesforce development integrations and user experience improvements.

• Project manage and prioritize all platform enhancements in collaboration with department leads and system users.

Supervision & Team Management

• Supervise and support the Senior Salesforce Administrator and Salesforce Administrator(s) fostering a high-functioning internal database support team.

• Ensure timely coordinated responses to user needs bugs and enhancement requests.

• Develop a team culture focused on continuous improvement clear documentation and strong internal customer service.

Integrations & Data Governance

• Oversee all integrations between our core Salesforce NPC instance and other products (Data Cloud Tableau Slack etc.) as well as third-party systems such as donation platforms case management systems accounting software and marketing tools.

• Ensure all data flows between platforms are accurate timely secure and well-documented.

• Lead the organizations data governance strategy in collaboration with IT/Data Security and department leads.

User Adoption & Training

• Design and implement ongoing user training plans for staff of all technical levels.

• Develop onboarding materials training sessions and self-service resources to drive platform adoption.

• Serve as a resource for super-users and department-level data champions.

Qualifications

QUALIFICATIONS

• 7 years of experience in data systems management systems integration or Salesforce administration preferably in a human services or nonprofit context.

• 3 years in a leadership or supervisory role managing a technical team.

• Deep knowledge of the Salesforce platform is required; Salesforce Nonprofit Cloud (NPC) experience is strongly preferred.

• Salesforce Administrator certification required.

• Proven experience managing complex technical projects including platform migrations and multi-system integrations.

• Strong communication skills with the ability to translate complex technical concepts for non-technical audiences.

• Experience leading end-user training and driving change management for data platforms.

• Passion for mission-driven work and using data to support individuals and families in interim supportive housing.

Preferred Qualifications

• Experience integrating Salesforce NPC with the broader Salesforce product ecosystem including products like Data Cloud Tableau Slack and Agent 360.

• Salesforce Advanced Admin Platform App Builder or other advanced certifications.

• Prior work in a large multi-program housing or human services nonprofit with complex workflows.

• Experience with data compliance and privacy regulations (e.g. HIPAA CCPA).

• Familiarity with common nonprofit integration tools (e.g. Jitterbit FormAssembly Classy Mogli Mailchimp).

• Executive Disposition: Demonstrating a poised credible and confident demeanor that reassures others and commands respect conveying an image that is consistent with the organizations vision and values.

• Workforce Planning and Succession: Translates strategy into action ensuring efficient and effective implementation. Establishes clear goals tracks progress and holds teams accountable for results.

• Championing the Vision: Cultivates commitment to fundamental strategic and cultural change throughout LifeMoves even if the change is radical to align with the organizations evolving vision and strategic plan.

• Financial Management: Manages budgets expenses and resources responsibly to meet financial targets.

• Conflict Resolution and Risk Management: Navigates workplace challenges and resolves conflicts constructively. Proactively identifies risks and develops strategies to mitigate issues.

• Leading Organizational Culture: Fosters an inclusive equitable and motivating team environment by modeling values addressing issues and translating cultural goals into daily practices.

SUPERVISORY RESPONSIBILITIES

N/A

TRAVEL REQUIREMENTS

N/A

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk hear and communicate with both adult professionals. The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision distance vision and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of the job holders responsibility.

If you require a disability accommodation during the application process please contact the Human Resources Department at .

Required Experience:

Director