Sr. ServiceNow Architect

Role - Sr. ServiceNow Architect

Location Santa Clara, CA

We are seeking a highly skilled and experienced Senior Software Engineer / Architect to lead the redesign of key workflows (Catalog, Knowledge Base, HR, etc.) on the ServiceNow platform . This role involves drafting user stories, architecting scalable solutions, and working closely with cross-functional teams to deliver high-quality UI components and workflow enhancements.

Key Responsibilities:

• Lead the redesign and optimization of ServiceNow workflows including Service Catalog, Knowledge Base, HR Services, and other modules.
• Collaborate with stakeholders to gather requirements , define scope, and translate business needs into clear user stories and technical specifications.
• Architect and implement UI components using ServiceNow's UI Builder, Service Portal, and other front-end tools.
• Ensure solutions are scalable, maintainable, and aligned with platform best practices and enterprise architecture standards.
• Provide technical leadership and mentorship to development teams.
• Conduct code reviews , performance tuning, and ensure adherence to coding standards.
• Stay updated with the latest ServiceNow features and recommend improvements.
• Work with Agile teams to deliver iterative enhancements and manage backlog grooming.

Required Qualifications:

• 5+ years of experience on the ServiceNow platform, with at least 2 years in an Architect role .
• Proven experience in workflow redesign and process automation within ServiceNow.
• Strong expertise in UI development using ServiceNow components (UI Builder, Service Portal, Now Experience).
• Proficiency in JavaScript , HTML/CSS , and ServiceNow scripting (Client Scripts, Business Rules, Script Includes).
• Experience with Agile methodologies and writing user stories for development teams.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified Application Developer or Certified System Administrator .
• Experience with HRSD , ITSM , or Knowledge Management modules.