Front of House Supervisor
Front of House (FOH) Lead
The FOH Lead supports store leadership by upholding company standards, ensuring exceptional hospitality, and maintaining a high-quality guest experience. This role includes training and developing staff, overseeing daily operations, and fostering a positive, productive work environment.
Key Responsibilities:
- Operations & Inventory: Assist with inventory, ordering, vendor communication, and waste management.
- Financial & Admin Tasks: Manage cash deposits, invoices, payroll, and scheduling adjustments.
- Customer Experience: Ensure top-tier service, resolve guest concerns, and lead by example on the floor.
- Compliance & Cleanliness: Maintain health and safety standards, food storage protocols, and cleanliness.
- Team Leadership: Coach and develop staff, hold team members accountable, and drive performance.
- Problem-Solving: Address issues as they arise, place service calls when needed, and ensure store safety.
Key Skills & Competencies:
- Strong leadership, communication, and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Customer-focused with a passion for hospitality
- Solution-oriented with excellent problem-solving abilities
- Adaptability and ability to stay composed under pressure
Requirements:
- 40-hour workweek with flexibility for early mornings, nights, weekends, and holidays
- Ability to stand for long periods and lift up to 40 lbs
- Work environment includes allergens, cleaning chemicals, and occasional noise
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