Customer Support Representative

**Job Title: Customer Support Representative**

**WHO WE ARE:**

We are a forward-thinking organization committed to helping global businesses navigate the ever-evolving technological, societal, and cultural landscape. Our mission is to reimagine impact and shape the future through innovative software solutions.

**WHAT WE ARE LOOKING FOR:**

We are on the lookout for a friendly and experienced Customer Support Representative to join our vibrant team. If you are passionate about providing exceptional customer service and thrive in a collaborative environment, we would love to hear from you!

**KEY RESPONSIBILITIES:**

As a Customer Support Representative, you will play a crucial role in delivering outstanding customer service and support through our cloud-based technology solutions. Your responsibilities will include:

- Gathering all necessary information to address product and service inquiries.
- Engaging directly with customers via phone and electronic communication.
- Providing remote support to our valued customers.
- Ensuring customer satisfaction with every interaction, whether through calls or chats.
- Making outbound sales calls and scheduling demonstrations for our inside sales team.
- Responding promptly to customer inquiries and resolving complaints effectively.
- Directing requests and unresolved issues to the appropriate resources.
- Documenting details of inquiries, comments, and complaints accurately.
- Maintaining an organized customer database.
- Collaborating and communicating with internal departments to enhance customer experience.

**PREFERRED QUALIFICATIONS:**

- Previous experience in a SaaS environment is highly desirable.
- At least 1 year of experience in customer-facing roles, such as Customer Service or Customer Success.
- Excellent verbal and written communication skills with a friendly demeanor.
- Ability to work independently while also being a supportive team player.
- Proficiency in MS Office applications and general computer skills.
- Strong customer service orientation with a keen attention to detail.
- A passion for problem-solving and a willingness to learn.
- Familiarity with tools such as Microsoft Suite, Zoom, Basecamp, TimeDoctor, and Google Drive.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- A proven track record of closing deals and achieving targets.
- Self-motivated, creative, and adaptable, with the ability to thrive under pressure.
- Strong communication and presentation skills.

**A PLUS IF YOU HAVE:**

- Experience in the SaaS, restaurant, hospitality, or food service industries.
- Knowledge of restaurant operations.
- Start-up experience or an entrepreneurial spirit.

**HOW WE WORK:**

- Enjoy a flexible full-time work schedule that promotes work-life balance.
- This role is designed for skilled individuals; please apply only if you meet the qualifications.
- Familiarity with time tracking software (TimeDoctor) is required for all team members, so please ensure you are comfortable with this before applying.

**ABOUT US:**

We are dedicated to driving progress and enabling organizations to stay ahead in a rapidly changing world. By leveraging AI, software development, and data-driven insights, we enhance customer experiences, modernize operational frameworks, and unlock new value. From concept to execution, we help set ambitious yet achievable goals for digital transformation, equipping our partners with the agility needed to succeed.

**Next Steps:**

If you are excited about the opportunity to make a difference and grow with us, we encourage you to apply! We look forward to hearing from you.
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour