Integrations Technical Specialist (San Francisco)

Client is looking for a detail-oriented and technically savvy Integrations Technical Specialist to support our Restaurant Integrations team. In this role, you will be responsible for certifying and maintaining merchant API integrations, working directly with external partners to ensure seamless and scalable integration experiences. You will play a key role in evaluating technical requirements, triaging integration issues, and collaborating across teams to drive operational excellence.

Key Responsibilities:

• Conduct live and offline reviews of merchant integrations built against Client APIs.
• Evaluate partner-built integrations for compliance with technical requirements and provide structured feedback.
• Certify integrations that meet Client standards and configure runtime variables and internal settings for launch readiness.
• Support and improve the certification process to enhance scalability, including documentation and process updates.
• Train new Integrations Technical Specialists on tools, systems, and best practices.
• Triage and resolve integration issues raised by partners or escalated through internal Support teams via live calls or ticketing systems.
• Assist in various projects involving data aggregation, entry, reporting, and technical documentation.
• Collaborate closely with technical (e.g., engineers, PMs) and non-technical stakeholders (e.g., business leads, account managers).

Required Qualifications:

• 2+ years of experience in a technical support, integrations, or partner-facing role.
• Hands-on experience with APIs and software integrations.
• Strong experience working directly with external partners or clients to resolve technical issues.
• Clear and concise verbal and written communication skills.
• Comfortable working with both technical and non-technical audiences.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Basic familiarity with GitHub or similar tools (e.g., editing runtimes and handling version-controlled files; no coding experience required).

Preferred (Nice-to-Have) Qualifications:

• Experience working with large datasets for technical issue triage and support.
• Working knowledge of SQL for data querying and analysis.
• Experience using Jira for ticket management and workflow tracking.
• Familiarity with technical writing, including documenting processes or creating partner-facing guides.
• Bachelors degree in a technical or related field.

Soft Skills:

• High attention to detail and process-driven mindset.
• Excellent organizational and problem-solving abilities.
• Adaptability and willingness to take initiative in ambiguous or evolving scenarios.
• Strong collaboration skills and a team-first mentality.

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