CUSTOMER SERVICE WAREHOUSE MANAGER

: Job Purpose: Responsible for the receiving, warehousing, distribution, and security of inventory. Supervising staff while maintaining a safe and efficient facility. Provide effective communication with store(s) staff and customers. Job Duties: Ensures that the warehouse is open and ready to conduct business at the appropriate time on a daily basis Controls all products arriving and leaving the warehouse, with proper documentation, to include: Receiving Reports, Delivery Orders, Pick Up Orders, Freight Bills, etc Receive and sort ACE order Responsible for safe, careful, organized storage of all products in the warehouse, with appropriate tagging. Responsible for making sure that the warehouse tools, equipment, and forklifts are maintained on a regular basis Keeping a log book and record of the servicing of all the company vehicles Responsible for careful inspection of all items received at warehouse and notation of discrepancies or damage on freight bills Schedule, train, and oversee a crew of employees for warehouse duties Train and monitor forklift trained employees to perform loading and off loading of merchandise Assists manager in retrieving merchandise to stock the sales floor Assists in set-up of special events Performs other duties as needed Maintain a clean and organized warehouse Operate material handling equipment safely and efficiently Unload and load trucks in a safe manner Ensures all inbound merchandise is received per store procedures. Assists in the processing of all damage claims in a timely manner Maintains organized and accurate files for all paperwork Ensures that the warehouse tools, equipment, and vehicles are maintained on a regular basis. Resolves customer issues in a professional, friendly, and timely manner Delegate daily workload among staff. Follow up to ensure completion. Ensures adherence to safety policies and procedures; is a safety role model Contributes to a team effort in pursuit of company goals Performs other duties as needed. Regular, predictable attendance is an essential function of the job. Skills & Qualifications: High School degree, some college preferred Possess a vast product knowledge of consumable products along with a willingness to learn Strong organizational skills Knowledge of store policies and procedures Ability to communicate, relates well, and directs the work of others Ability to solve problems, work independently, and check accuracy Knowledge of retail computer systems, MS Word and Excel a plus Excellent communications skills, high attention to detail, and ability to multi-task Ability to be accommodating when special customer needs arise Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business Ability to be accommodating when special customer needs arise Physical Requirements: Ability to stand for an extended period of time Move and handle boxes of merchandise and fixtures, which entails lifting and perform all functions as set forth Must be able to use hands to finger, handle, or feel objects, tools, or controls Must be able to reach with hands and arms Must be able to talk and hear Must be able to lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to climb stairs Must be able to climb ladders