Program Manager, Talent Operations

Zoox is looking for a highly organized Talent Operations Program Manager to join our Talent team. This person will establish, design, and implement TA programs and initiatives that streamline processes and technology while ensuring systems are AI-ready. This person will own structured interviewing systems end-to-end, lead Talent events, and own enablement initiatives and knowledge management.

In this role, you will...

• Partner across TA and key stakeholders to deliver process improvement initiatives that increase consistency, speed, and accountability across the hiring lifecycle—helping Zoox scale teams that directly power our autonomous mobility mission.
• Support optimization of Zoox’s recruiting tools and workflows, improving adoption, consistency, and AI readiness across the team.
• Own Talent Operations knowledge management and communications—maintaining the single source of truth (playbooks, templates, process documentation) and leading change management for process and tooling updates.
• Own and scale Zoox’s structured interviewing and interviewer enablement system—building the standards, toolkits, training, calibration, and governance that drive consistent, high-quality hiring decisions.
• Partner on Talent events and conferences, supporting planning, logistics, and post-event ROI and performance insights.

Qualifications

• Structured interviewing & interviewer enablement expertise: Proven experience designing and scaling structured interviewing programs (competencies, rubrics, scorecards, question banks), plus building and delivering hiring manager/interviewer training, calibration, and/or certification programs that measurably improve interview quality and consistency.
• Program management and cross-functional execution: Demonstrated ability to scope ambiguous people programs, build project plans, manage stakeholders, and drive adoption across TA leaders, hiring managers, and partners (e.g., L&D, People Analytics/Science, Legal/Compliance), with clear metrics and exec-ready updates.
• Knowledge management & communications ownership: Track record creating and maintaining a single source of truth (playbooks, toolkits, process docs, templates) with governance, audit cadence, and change management communications that increase self-serve and reduce churn/confusion.
• Operational excellence & process improvement: Experience diagnosing workflow breakdowns across the hiring lifecycle, designing scalable process improvements, and implementing lightweight automations/templates that improve speed, quality, and compliance—backed by data and measured impact.
• Recruiter & sourcer enablement (adjacent to interview quality): Experience enabling recruiters/sourcers through training, playbooks, and process/tool fluency—specifically improving intake quality, scorecard usage, candidate evaluation rigor, and consistent execution of structured hiring practices.

Bonus Qualifications

• Demonstrated ability to drive behavior change at scale (exec comms, manager enablement, stakeholder mapping, office hours, reinforcement loops), with measurable adoption outcomes (e.g., scorecard completion, training attendance, reduced variance in debrief quality).
• Systems fluency (ATS/CRM + analytics): Power-user capability in ATS/CRM workflows and reporting (e.g., Lever/Gem + Sheets/Looker/Workday), translating process needs into system requirements and measuring adoption/quality without being a systems admin.
• Scaling in high-growth environments: Experience operating in fast-moving, ambiguous orgs—building repeatable programs, driving change management, and establishing governance while keeping stakeholders aligned and accountable.

$134,000 - $168,000 a year

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.