Treatment Coordinator

Job Description

Job Description

Company Description

Our team is driven to provide the most optimal care to our patients, we treat every individual with the utmost compassion, understanding and respect. We strive to supply the highest level of safety and infection control for our personal protection and the protection of our patients. Our goal is to provide gentle dental care in a welcoming, professional environment. The Rockaway Beach Dental Team believes that every single person presents a beautiful life deserving of a healthy, beautiful and radiant smile. Serving Pacifica and the surrounding communities, we are known for our friendly, compassionate and gentle treatment. Our office is committed to providing quality health care to local San Mateo County and treat patients of all ages. We provide comprehensive solutions for our patients’ oral health needs. Believing in the importance of listening to our patients, we take the time to truly understand each person’s needs, goals, and lifestyle. By understanding our patients’ objectives we can provide solutions that will improve their health while transforming their smile into something bright and beautiful.

To learn more about our office, check out our website here:

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

• Work-Life Balance: (Monday-Friday 8am-5:30pm)

• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)

• Parental Leave: Up to 3 weeks paid

• 401(k) Match

• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues

• CE & Growth: SPEAR access + continuing education

• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans

• Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Key Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment.

• Act as a liaison or case manager between the practice and the patient. 

• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment 

• Collect payments and copays. 

• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.

• Ensure that patients with outstanding balances are informed of the practice’s financial policy.  

• Schedule new patients within two to four days of their initial call. 

• Ensure that all patient records are current and accurate. 

• Customer service/sales experience

• Dental office experienced (preferred)

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.