Technical Support Specialist
Job Description:
Job Title: Technical Support Specialist
Organization: Conversica
Location: Remote
Salary Range: $50000 - $60000 per year
Industry: Information Technology
Job Responsibilities:
- Provide technical support to customers through various channels such as phone email and chat.
- Troubleshoot and resolve technical issues related to the conversational AI platform.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document and track customer interactions and technical solutions in the CRM system.
- Assist in testing new software releases and providing feedback to the product development team.
- Train customers on using the conversational AI platform effectively.
Essential Qualifications:
- Bachelors degree in Information Technology or related field.
- 1-2 years of experience in a technical support role.
- Excellent communication skills and ability to explain technical concepts to non-technical audiences.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and in a team environment.
Desired Experience:
- Experience in providing technical support for AI-powered platforms.
- Certifications in relevant technical fields.
- Experience with CRM systems and ticketing tools.
- Experience in training end-users on software applications.
Salary & Benefits:
- Competitive salary ranging from $50000 to $60000 per year.
- Health dental and vision insurance benefits.
- 401(k) retirement savings plan.
- Paid time off and holidays.
- Opportunities for career growth and development.
- Flexible remote work options.
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