General Manager

Who We Are

Join the team at Jon & Vinny’s , where passion for great food and genuine hospitality come together in a fast-paced, energetic environment! We’re looking for dedicated, team-oriented individuals who thrive in a dynamic setting and take pride in delivering exceptional guest experiences. Whether you’re a seasoned hospitality professional or eager to grow in the industry, we offer a supportive and inclusive workplace with opportunities for career advancement. If you love working with great people, enjoy a lively atmosphere, and want to be part of a restaurant that values quality, teamwork, and community, we’d love to hear from you!

Jon & Vinny’s is a fast-paced, high-volume, all-day restaurant serving several Los Angeles communities 7 days a week. Known for our welcoming vibe, delicious food, and exceptional wine and cocktail offerings, we’ve become a neighborhood favorite where guests come to celebrate everything from casual dinners to special occasions. With a bustling atmosphere, we’re dedicated to delivering the kind of hospitality that makes every guest feel like a VIP.

Our concept is simple yet refined —a place for families, friends, first dates, and everything in between. We focus on creating joyful experiences with comforting food, great wine, and a vibrant atmosphere. If you’re someone who thrives in a high-energy environment and wants to be part of a dynamic, growing brand, this is the perfect place for you.

Our Core Values

Hospitality 

Hospitality is who we are; it's the kindness we extend to each other; it's the friendly and genuine reception of our guests. Hospitality is the excitement & enthusiasm with which we approach our guests, our spaces, each other, and our positions. We expect our team members to execute our concept every day and hold hospitality paramount.

Intention

The best things in life are built and created with intention. Our concept is beautifully designed. When we approach our work with intention and thoughtfulness, it encourages everyone to create an exceptional experience for our guests and for each other.

Respect

Respect is fundamental to who we are. We respect our guests, ourselves, our team, our products, our resources, our peers, our leaders, and our space. We hold ourselves to the highest standards of integrity and moral principles.

Teamwork

We value our commitment to working with and listening to each other as a team; kindness and generosity are an integral part of our professional relationships. Teamwork is essential to provide a great experience to our guests. 

Determination & Readiness

We are determined to make our guests happy and we are ready to pivot and adapt at any time. We are determined to keep our restaurants clean, organized and on a path of improvement. As a team, we are able to improvise, adapt and overcome any situation for our team and our guests. We have a readiness to satisfy the guests and meet and exceed their expectations.

Who you are

The General Manager is responsible for providing a positive guest experience for all guests, ensuring the cleanliness of the facilities, maintaining a professional, positive working environment for all employees, and the following: 

Financial Management & Operations

• Restaurant Financial Oversight
• Accurately manage all restaurant financials and maintain profitability targets
• Code all invoices and enter into PCL system before submitting for payment
• Monitor and manage PCL tracking, ensuring prime costs remain within specified ranges
• Implement and enforce proper invoice and cash-handling procedures
• Oversee all inventory processes for accuracy; complete periodic inventory tracking
• Develop working knowledge of financial tools including PCL, petty cash tracking, inventory reports, and labor management systems
• Facility Management
• Ensure entire facility maintains excellent cleanliness and repair standards
• Coordinate deep-cleaning, daily cleaning, and maintenance projects
• Manage all repairs and equipment maintenance plans with Facilities Director
• Oversee maintenance and cleanliness of all areas including dumpsters and utility spaces

Service Excellence & Guest Relations

• Service Standards Oversight
• Ensure full mastery and consistent execution of Steps of Service across all FOH roles
• Monitor daily adherence to service checklists and SOPs
• Maintain excellence in table maintenance: water refills, fresh napkins, timely clearing
• Ensure proper table setting procedures and urgent resets between reservations
• Oversee all service protocols including birthdays, chit procedures, takeout, and DoorDash operations
• Guest Experience Leadership
• Maintain visible floor presence, directing service flow and guest interactions
• Engage directly with guests at front door, tableside, wine shop, and via phone/email
• Address guest concerns with urgency and discretion, building lasting relationships
• Ensure phones answered in 3 rings or less and guests greeted in 5 seconds or less
• Coordinate and approve large-format to-go orders
• Maintain high guest satisfaction scores and retention
• Food & Beverage Program Mastery
• Maintain comprehensive knowledge of breakfast, lunch, and dinner menus including allergies and modifications
• Demonstrate fluency in wine program, cocktails, and non-alcoholic beverages
• Ensure quality standards for all beverage stations and proper measuring techniques
• Train team members to actively sell rather than simply take orders

Management Team Development & Oversight

• Assistant General Manager (AGM) Development
• Provide guidance and support for AGM growth in key leadership roles
• Collaborate on staff interviews, training implementation, and schedule optimization
• Implement continuing education programs together
• Ensure coverage of AGM duties when necessary
• Beverage Program Management
• With AGM, supervise Beverage Manager to maintain and grow beverage program
• Understand and deploy SOPs for all beverage items and equipment standards
• Maintain working knowledge to assist with inventory, sales goals, and training
• Participate in sales tracking, forecasting, COGS diagnostics, and planning
• Ensure beverage program alignment with guest experience and operational goals
• Oversee Wine COGs and beverage sales integration with overall financials
• Ensure coverage of Beverage Manager duties when necessary
• Hospitality Manager Development
• Ensure execution of all service standards detailed in Hospitality Manager role
• Provide real-time coaching and feedback on service excellence
• Support training initiatives and service demonstrations

Human Resources & Staff Development

• Team Leadership
• Lead by example in all FOH roles and maintain productivity standards
• Provide constant feedback to all employees, fostering growth and improvement
• Teach managers importance of table touching and guest connection
• Develop "working mentality" - hands-on service during peak hours
• Maintain positive, inclusive work environment ensuring high employee retention
• Administrative Responsibilities
• Prepare accurate, timely payroll documents
• Ensure proper new hire onboarding procedures
• Track daily tips, clock-ins, bonuses, sick days, and vacation time
• Conduct annual performance reviews for management and hourly staff
• Assist with guest services including reservations and club orders

Operational Support & Quality Assurance

• Daily Operations
• Work closely with CDC to support BOH operations and monitor labor costs
• Assist with receiving deliveries and invoice entry as needed
• Monitor linen usage, chemical supplies, and cleaning schedules
• Ensure 20-minute daily bathroom checks are conducted
• Track and maintain inventory of FOH items (silverware, china, glassware, beverage tools)
• Continuous Improvement
• Regularly review facilities, systems, employees, service, and costs for improvement opportunities
• Communicate daily service or staffing challenges to senior management
• Collaborate with Guest Relations & Events Manager on table management optimization

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintain an up to date Manager Servsafe certification and Anti-Harassment certificate

FLSA Status: Exempt

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The requirement to stand, walk, and be present on the floor consists of about 60%-80% of the entire shift. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.