Seasonal Host at Coppola Winery

• Checks-in with the Manager/ Supervisor at the start of each shift
• Prepares for the day to ensure Restaurant Operation is ready for the business levels of that day ten (10) minutes before opening
• Ensures the Front-of-House looks presentable to the guest and keeps the host stand clean, organized and stocked with menus
• Attends line ups and is aware of other promotions and events that are going on at the Winery
• Welcomes guests in a warm and friendly manner and thanks guests when they are departing while inviting them back
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner
• Oversees the seating plan and monitors restaurant activity to determine seating and dining flow
• Reports all issues to the Manager/Supervisor
• Knows what Rustic Parties are happening in the coming month and knows the required service for each event
• Communicates all essential operation information to service personnel
• Schedules phone and online reservations
• Answers phones within the first three (3) rings
• Returns all messages and confirms upcoming reservations
• Builds relationships with the guests as they dine
• Communicates all guest information to servers before the server greets them at the table
• Communicates with service staff and managers about guest needs
• Takes lead in any guest issues that may arise during shift
• Sets the example of excellence in standards to other staff
• Delivers beverage and food orders to guests
• Assists in restaurant maintenance by keeping all areas clean and tidy, and ensures that the department areas are left clean and presentable at the end of each shift
• Performs opening and closing duties as needed, including completing paperwork correctly after the end of every shift, and ensuring that all tasks are carried out before the end of shift
• Helps fellow team members and other departments wherever necessary
• Assists servers with side work including, but not limited to, cleaning, stocking, polishing silverware, glassware, folding silverware, bussing, and resetting tables
• Maintains cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas
• Inspects cleanliness and presentation of all china, glass, and silver before use
• Clears tables and resets them neatly and according to specification

• Other duties may be assigned

• Other duties may be assigned

• High School diploma or GED equivalent
• Minimum 6 months Host experience
• Restaurant service background and experience

• CA Food Handlers Certification
• TIPS Certification or certified within 90 days of employment

• Must be able to work weekends and holidays
• Fluent in English
• Excellent communication skills
• Ability to work in high paced work environment
• Ability to multitask
• Troubleshooting and prioritizing skills
• Ability to operate Yelp Reservation system with confidence and manage restaurant flow
• Ability to check Tock Reservations

• General restaurant environment
• Required to wear PPE (Personal Protective Equipment)
• Indoor and outdoor environment with exposure to the elements/temperature variations
• Work in close quarters or confined spaces
• Exposure to varying levels of dust, chemicals, fumes, gases, and noisy equipment

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures

Nearest Major Market: Santa Rosa Nearest Secondary Market: Petaluma Job Segment: Equity, Food Service, Finance, Hospitality