Duo

Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Technical Support Specialist . *** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Los Angeles, CA 90024 *** Duration: 13-week contract with the possibility of extension Note: Work Hours: Monday - Friday with rotation weekends and holidays. Schedule will be an 8-hour shift between 7:00am 6:00pm PT. The first 2 weeks will include onsite training, after the training period candidate will work 100% remotely.

Description: The Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation pathways. There are multiple customer entry points to Customer Care ranging from: phone, face-to-face, email, self-service ticketing, chat, and text. The Customer Care Specialist is expected to navigate them all with fluidity and utmost professionalism. Additionally, Customer Care Specialists monitor and manage numerous alerting services and are expected to follow escalation protocols and defined policies and procedures day-to-day 24x7. Perform Lead duties, as assigned/scheduled. Tier 1 Support (Password Reset, DUO Enrollment, Ticket Creation for calls that are Tier 2). Knowledge of Win and MAC are a plus, would kindly request a typing speed of 50+ WPM (will need to type as they are speaking with end users). Ticket Management system is ServiceNow and training will be provided to selected contractors. Contractors to receive between 25-45 calls per day.

Qualifications: Prior experience as a Tier 1 support representative. Comfortable with being on the phone. Able to type 50+ WPM.

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

OpenKyber

OpenKyber is an extremely fast-growing staffing and consulting firm. OpenKyber was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, OpenKyber has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with OpenKyber because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward. OpenKyber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

For applications and inquiries, contact: [email protected]