Safety Program Manager, Trust & Safety - USDS

User ops

Safety Program Manager, Trust & Safety - USDS

Location
:

San Jose

Employment Type
:

Regular

Job Code
:

A53727B

Responsibilities

About the Role
We are seeking an experienced Safety Program Manager to join the Trust and Safety team. As a Safety Program Manager, you will report to the Safety Program Management Lead and take ownership of complex T&S operational programs, particularly in ensuring safety evaluations of products and features to be rolled out in the US market, so as to uphold our commitment to keep our online community safe, working closely across a broad range of disciplines, including Product Management, Engineering, Data Science, Legal, Operations, Customer Support, and Rapid Response teams.

This role may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance. Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

Responsibilities

• Take ownership of cross-functional T&S operational programs on safety assurance for new product and feature launch, leveraging your technical expertise to identify and analyze risks, to synthesize business, technical, and regulatory requirements, and to deliver measurable impact.
• Collaborate closely across Product, Data Security, Legal, and Trust & Safety stakeholders to deliver a safety assurance apparatus that moves at the pace of the business. This role will align technical and non-technical stakeholders, across many disciplines and diverse regions/work cultures.
• Create and maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution and tracking.
• Assemble and direct cross-functional teams with the appropriate skills for successful execution and delivery (including subject matter experts, project sponsors, and operational resources across multiple teams).
• Manage executive leadership communications and reporting, distilling critical updates on program status, risks/issues, business impact, and recommendations.

Qualifications

Minimum Qualifications

• BA/BS degree with 5 years experience in cross-functional program management and working in the Trust and Safety field
• Proven ownership and accountability in driving and overseeing multiple complex and cross-functional technical programs from initiation to delivery at scale
• Detailed analytical and problem-solving experience with large-scale systems and datasets
• Ability to demonstrate critical thinking and thought leadership, and capacity to adapt and thrive in fast-paced work environments with rapidly shifting landscapes and priorities

Preferred Qualifications

• Understanding of the landscape and new policy developments in new media, tech, and the entertainment industry
• Familiarity with human moderation and machine learning for removing harmful content
• Resilience and commitment to self-care to manage the emotional demands of the role

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $96000 - $217023 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

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The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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3. Exercising sound judgment.

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About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

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On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at