(NOT I.T. Related) Field Service Technician (Hand Tools / Installation Work)

Field Service Technician

As a Field Service Technician (FST) , you will be responsible for the installation, repair, and preventative maintenance of non-IT healthcare equipment at client sites. This is a hands-on, customer-facing role that requires strong technical ability, attention to detail, and professionalism.

Key Responsibilities

• Install, troubleshoot, and repair non-IT healthcare equipment for clients.

• Accurately complete daily timecards , expense reports , and other required documentation.

• Document work activities with notes and photos , and maintain clear records using Microsoft Office Suite (Excel, Word, Outlook).

• Uphold professional communication and etiquette with team members, clients, and leadership.

• Provide positive customer service , addressing and escalating issues as needed.

• Ensure the proper care of all company and client property.

• Follow all environmental, safety, and compliance guidelines .

• Occasional overnight travel may be required.

Core Job Duties

Communication & Coordination

• Collaborate with Field Managers and client contacts to review project requirements.

• Provide real-time updates and report any scope or inventory discrepancies.

Scheduling & Timeliness

• Arrive on time to all project sites.

• Notify leadership of any delays that may impact project timelines.

Installations

• Interpret installation diagrams and blueprints .

• Confirm installation locations with the Team Lead or client representative.

• Maintain a clean work area and dispose of old or unused materials.

• Use hand and power tools for construction-related tasks (drywall, tile, masonry, etc.).

Reporting & Documentation

• Complete detailed work sign-offs using company-provided templates.

• Upload photos and reports of completed work into the company system.

• Document and report any issues in real time, including photos and notes.

Inventory Management

• Verify all equipment and parts are onsite prior to installation.

• Immediately report and document damaged or missing parts (with photos and part numbers).

Training & Onboarding

• Review provided installation documents and training videos before starting new projects.

Preferred Experience

• High School Diploma or GED

• 1+ years in a field service technician or similar hands-on role

• Proficiency with standard hand tools, power drills, levels, and service test equipment

• Working knowledge of Microsoft Office Suite

• Familiarity with general construction practices (drywall, tile, masonry)

Preferred Qualifications

• Prior experience in Construction, Electronics, and/or Plumbing

• Proven customer-facing experience with strong communication skills

Benefits

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan