Operations Supervisor

Job Description

Job Description

Who We Are

At Tillys , we’re a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls. Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.

Position Summary

Support Distribution Center(s) operations by being responsible for all Retail DC and eComm DC related activities to ensure the timely and accurate fulfillment of merchandise to our direct customers and stores in our automated facilities. Additional responsibilities include managing all non-merchandise vendors supporting DC operations, including but not limited to general supply ordering, Ticketing, hanger inventory management and procurement.

Responsible for abiding by and enforcing all company standards as explained in the Company Handbook. All essential duties listed below must be accomplished according to established department measures and standards.

Key Responsibilities

· Conduct daily start-up meetings to share safety updates, expectations, metrics, and announcements.

· Participate in department meetings and continuous improvement initiatives.

· Ensure a safe work environment and compliance with safety protocols and 5S standards.

· Train associate’s in safety procedures and cross-train them for key roles.

· Investigate incidents or process failures and implement corrective actions.

· Prepare daily schedules and coordinate with peers to optimize workflow and meet budget goals.

· Track and review time records, attendance, and labor data to support accurate payroll and performance analysis.

· Monitor labor performance against CPU and UPH targets; provide daily reporting and feedback.

· Set individual and team goals aligned with department/company objectives.

· Standard Operating Procedures (SOPs) & Process Improvement

· Monitor SOP compliance and evaluate procedures to identify and implement efficiency improvements.

· Collaborate with cross-functional teams to support DC initiatives and process enhancements.

· Train and coach Leads, Tillys associates, and temps; maintain documentation of training records.

· Write and administer annual performance evaluations and complete self-evaluations.

· Systems & Tools

Qualifications

Your experience brings:

• Proficiency in Microsoft Excel and Word
• Be familiar with warehouse environment and procedures
• Ability to work in a high pace/high, high volume production environment
• High energy and personally motivated
• Flexible and adaptive
• Performance driven
• Good communication skills
• Detailed oriented
• Operate warehouse equipment safely & efficiently
• Follow processes and procedures consistently
• Perform proper lifting techniques as required
• Assist team members as backup when required
• Work independently
• Works well under pressure
• Ability to work varied hours and schedules based on business needs

Education & Experience

• 3-5 Years of supervisory experience in a distribution environment.
• Able to operate RF equipment.
• Strong math skills.
• Inventory Control, Quality Assurance or auditing experience preferred.
• Proficient in English.
• Bilingual in Spanish is a plus.
• High School Diploma required.
• Bachelor degree or relevant experience preferred.

Work Environment & Physical Demands

• Professional office setting with low to moderate noise.
• Ability to sit or stand for extended periods.
• Occasionally/Regularly lift/move up to 50lbs and navigate stairs
• Frequent walking and movement between floors/departments
• Reasonable accommodation is available to support individuals with disabilities

Leadership & Team Development

Supervisor

As a leader at Tillys, you are expected to set the tone for your team through integrity, inclusion, and a solutions-oriented mindset. We look for individuals who lead by example, inspire collaboration, and consistently align team performance with company goals. Leaders are empowered to mentor talent, drive operational excellence, and cultivate a culture rooted in proactive collaboration, curiosity, accountability, and a growth mindset.

Tillys supports ongoing leadership development through hands-on learning, cross-functional exposure, and advancement opportunities tailored to individual growth paths.

Compensation

Hourly Range: Annual Range: $65,000 - $68,000
Final offer will be based on experience, skills, and qualifications.

What to Expect

Schedule: Full-time role with hours that vary by location and the needs of the business.

Work Location: Irvine, CA

Why Join Tillys?

At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted — it’s celebrated. Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process. Join a team that values authenticity, teamwork, and always strives for excellence.

Perks & Benefits

• 401(k) Retirement Plan – Save for your future with our company-sponsored plan
• Health Coverage – Medical, dental, vision, life, and additional voluntary benefits
• Employee Discount – In-store and online
• Discount Programs – Save on travel, events, and more
• Employee Sample Sales – Major deals on favorite brands
• Wellness & Social Events – Fitness programs, parties, and team outings

Equal Opportunity Employer & Fair Chance Hiring

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Fair Chance Hiring: In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.

Other Considerations

This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.

Tillys is a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle.

Company Description

Tillys is a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle.