Customer Account, Billing Analyst POST NUMBER: 484114
- Manage and monitor assigned accounts to identify and resolve past-due balances.
- Investigate the root cause of delinquent accounts, including invoice discrepancies, pricing issues, shipping concerns, and payment disputes.
- Communicate with customers to obtain payment updates and negotiate timely resolution of outstanding balances.
- Prepare and distribute customer account statements and payment status reports using Microsoft Excel.
- Research and resolve invoice-related issues by partnering with internal teams, including Sales, Customer Service, Shipping, and Billing.
- Provide customers with supporting documentation such as credit memos, proof of delivery, invoice copies, and other records needed to facilitate payment.
- Perform detailed account analysis to identify and resolve open items preventing payment.
- Review customer accounts placed on credit hold, determine the underlying cause, and coordinate with internal stakeholders to resolve issues and release orders when appropriate.
- Monitor and resolve credit management holds by addressing outstanding balances and resolving account discrepancies.
- Maintain accurate documentation of collection efforts, account status, and customer communications.
- Escalate complex account issues as needed while recommending solutions to improve the collections process.
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